Inside Sales / Customer Service Representative

Key Responsibilities:

Order Entry & Processing:

• Accurately enter and process customer orders via phone, email, and online platforms
• Review orders for completeness, pricing accuracy, and product availability
• Coordinate with internal departments (shipping, accounting, etc.) to ensure timely fulfillment

Customer Service:

• Handle inbound customer inquiries regarding products, pricing, order status, and support issues
• Resolve customer concerns promptly and professionally
• Maintain customer records and documentation within the CRM system

Outbound Sales & Retention:

• Proactively contact existing customers to build relationships, address needs, and uncover new opportunities
• Follow up on quotes, backorders, and lapsed accounts to support customer retention
• Identify upsell and cross-sell opportunities and relay them to the appropriate sales rep when needed

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in customer service, inside sales, or order entry preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable with outbound calling and relationship-building
• Proficient in Microsoft Office Suite and CRM/order entry systems (e.g., Salesforce, Acumatica, NetSuite)