Soaky Mountain Park Services Supervisor

SUMMARY: The Park Service Supervisor oversees daily park service operations to ensure the highest standards of cleanliness, sanitation, and safety throughout the park. This role is responsible for supervising, training, and supporting Park Service Associates while coordinating cleaning schedules, specialized services, and staffing needs. The Park Service Supervisor ensures all cleaning procedures—including restroom sanitation, pool vacuuming, soft washing, and pressure washing—are completed efficiently and in compliance with company policies, safety standards, and regulatory requirements.  This position plays a key leadership role in guest satisfaction by maintaining park appearance, addressing cleanliness concerns in real time, and collaborating with other departments to support overall park operations. The Park Service Supervisor is expected to lead by example, enforce standards consistently, and proactively identify opportunities for improvement in cleanliness, safety, and team performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

• Supervise, lead, and support Park Service Associates to ensure cleanliness, sanitation, and safety standards are consistently met throughout the park
• Schedule, assign, and prioritize daily tasks, including restroom sanitation, park cleaning, pool vacuuming, soft washing, and pressure washing
• Conduct pre-shift briefings and post-shift reviews to communicate expectations, safety reminders, and operational updates
• Train new and existing employees on proper cleaning procedures, chemical handling, equipment use, and safety protocols
• Monitor team performance and provide coaching, feedback, and corrective guidance as needed 
• Perform quality assurance inspections of restrooms, pool decks, walkways, attractions, and service areas, ensuring compliance with company and regulatory standards
• Ensure safe handling, storage, and labeling of chemicals in accordance with TOSHA, health department, and company policies
• Oversee the use and maintenance of cleaning equipment, including pool vacuums, pressure washers, and soft-wash systems
• Respond to guest concerns related to cleanliness and sanitation in a professional and timely manner
• Identify and report maintenance issues, safety hazards, or equipment malfunctions to appropriate departments
• Maintain accurate documentation, including cleaning logs, inspections, training records, and incident reports
• Assist with opening and closing procedures and ensure park service readiness for daily operations
• Coordinate with Operations, Aquatics, Maintenance, and Food & Beverage teams to support overall park cleanliness and safety
• Enforce park policies, safety standards, and appearance guidelines consistently
• Support inventory control by monitoring supplies and requesting replenishment as needed  
• Lead by example by actively participating in cleaning tasks during peak times or staffing shortages
• Monitor and enforce strict adherence to all company safety protocols and mandatory Personal Protective Equipment (PPE) standards among subordinate staff by conducting regular audits and taking immediate corrective action when violations occur.
• All other duties assigned by management

SUPERVISORY RESPONSIBILITIES: Directly supervises employees under the direction of Department Management. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and assisting in corrective actions of employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE: (Level 2) Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: (Level 2) Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: (Level 1) Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: (Level 2) Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES:

• Previous housekeeping or park services experience is preferred

QUALIFICATIONS:

• Strong leadership skills and ability to motivate people. 
• Requires good negotiation and listening skills.
• Ability to act independently with little supervision.
• Skilled in problem-solving and staff training. 
• Efficiently handle multiple duties. 
• Requires a good understanding of company policies and procedures. 
• Ability to handle stressful situations
• Good attendance and punctuality.
• Exhibits professionalism.
• Exhibits good grooming habits.
• Wears the proper uniform.
• Works efficiently.
• Follows all resort and office policies and standard operating procedures.
• Must possess a thorough understanding of safety standards and the ability to influence and enforce behavioral compliance across a diverse team.
• Conducts themselves in a professional manner with a positive attitude.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly sit, stand, talk, and hear
  • Frequently reach with hands and arms, walk, stoop, kneel, and crouch

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly lift up to 25 pounds
  • Occasionally lift up to 50 pounds with assistance

Vision Requirements: close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

• Regularly exposed to wet or humid conditions (non-weather,) working with fumes or airborne particles

Noise Levels: Loud