Soaky Mountain Slide Attendant

SUMMARY: Slide Attendants are part of the aquatic team and assist in the daily operations of the water park. Their key job duty is to uphold the standards set forth by the slide manufacturers and Wilderness at the Smokies/ Soaky Mountain Waterpark.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. 

1. Safety & Dispatch Operations

• Managing Guest Flow: Control attraction platform to keep guests out of start area until directed, & to control the timing of riders entering the slide to maintain safe distances and prevent mid-tube collisions.
• Instructional Guidance: Clearly communicate and demonstrate the required riding positions (e.g., feet first, arms crossed) for each specific attraction.
• Safety Checks: Verify that guests meet height, weight, and age requirements before they enter the queue or slide.
• Equipment Oversight: Ensure guests are using tubes, mats, or life jackets correctly and that equipment is returned to the proper staging area.

2. Emergency Response & Vigilance

• Constant Surveillance: Maintain continuous visual surveillance of the attraction, ensuring the ride path is entirely clear prior to dispatching guests in strict accordance with manufacturer guidelines.
• Emergency Protocols: Execute EAP (Emergency Action Plans) in the event of an injury, water rescue, or mechanical failure.
• Communication: Utilize hand signals, whistles, and/or two-way radios to coordinate with attendants at the top/bottom of the slide.

3. Guest Experience & Crowd Control

• Conflict Resolution: Firmly but politely enforce park rules (e.g., no running, no line-jumping, no jewelry).
• Guest Assistance: Help riders—especially children or those with disabilities—in and out of the water or off their slide equipment.
• Park Knowledge: Provide general information regarding park hours, locker locations, and nearby amenities to enhance the guest experience.

4. Facility Maintenance

• Area Cleanliness: Keep the slide tower, stairs, and splash zones free of debris, puddles, or tripping hazards.
• Morning/Evening Checks: Participate in "Pre-op/Pre-operation" test rides to ensure slide surfaces are smooth and water flow is at the correct volume.

EDUCATION and/or EXPERIENCE: Level 1

No prior experience or training.

LANGUAGE SKILLS: Level 3

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Level 2

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Level 3

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES  

• Willingness to perform any required task within associate’s capabilities in order to effectively meet the needs of the company.  
• Ability to get along well with others.

QUALIFICATIONS:

• Ability to act independently with little supervision.
• Efficiently handle multiple duties.
• Requires a good understanding of company policies and procedures.
• Ability to handle stressful situations
• Good attendance and punctual.
• Exhibits professionalism.
• Exhibits good grooming habits.
• Wears the proper uniform.
• Works efficiently.
• Follows all resort and office policies and standard operating procedures.
• Conducts themselves in a professional manner with a positive attitude.
• Must be minimum of 16 years of age or older

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• Regularly stand, walk, and talk or hear
• Frequently use hands to finger, handle, or feel, reach with hands and arms, and climb or balance
• Occasionally sit, and stoop, kneel, crouch, or crawl

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly lift up to 10 and 25 pounds
  • Frequently lift up to 50 pounds with assistance
  • Occasionally lift up to or more than 100 pounds with assistance

Vision Requirements: Close vision, Distance vision, and Ability to adjust focus

WORK ENVIRONMENT:

• Regularly exposed to wet or humid conditions (non-weather) and outdoor weather conditions, work near moving mechanical parts.
• Occasionally exposed to fumes or airborne particles.

Noise Levels: Loud