Insurance Operations Specialist

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

ABA Insurance Services Inc., a division of Great American, has been a market-leading provider of professional liability, bond and P&C coverage for financial institutions for over 35 years, as well as EPLI and cyber for small businesses and D&O for nonprofit organizations.​

https://www.abais.com/

ABA Insurance Services is currently seeking an Insurance Operations Specialist. The position is based out of the Shaker Heights, OH office. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

Essential Job Functions and Responsibilities

• Manage policy lifecycle transactions, including new business, renewals, endorsements, and cancellations.

• Ensure data accuracy and document quality across underwriting and policy administration systems.

• Generates and distributes policy documents, certificates of insurance, and other related materials, ensuring alignment with organizational standards and regulatory requirements.

• Serve as a trusted resource for agents, brokers and underwriters.

• Partner with business teams to improve processes, drive efficiency, and reduce operational friction.

• Contribute to training, documentation, and knowledge-sharing efforts.

• Performs other duties as assigned.

Job Requirements

• High School Diploma (Associate degree preferred)

• Generally, a minimum of 10 years of experience in insurance operations or customer service. Completion of or continuing progress toward a professional designation preferred, such as Property/Casualty Insurance license. Serve as a trusted resource for agents, brokers, underwriters, and internal stakeholders.

Business Unit:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.