Description

SUMMARY

Under the general supervision of the Branch Manager, a Member Specialist performs a variety of duties necessary to provide efficient service to members and effective branch operation in conformance with the established Credit Union policies, strategies procedures, and objectives to ensure quality member services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for Teller station and accuracy of transactions
Maintain and secure custody of cash drawer
Cash checks - follow check cashing policies and procedures for withdrawing funds
Process deposits and withdrawals for members in person or by mail
Process mortgage and loan payments
Issue bank checks and money orders as needed
Process cash advance transactions as needed
Answer routine member inquiries
Process Stop Payments
Print out statements if requested
Maintain a neat and orderly workstations
Responsible for member account confidentiality and privacy
Accurately and promptly settle drawer at end of day
Ability to cross sell products and services
Open new accounts for members
Answer member phone calls and provide follow up as necessary
Assist in training of new staff.
Other duties as may be required

Requirements

QUALIFICATIONS

Serves as a positive role model for others
Great communication skills, to include being a good listener
Takes the initiative with aspects of job duties
Ability to follow written and spoken direction
Completes all work and tasks assigned
Understands products and services, interest rates, stop payments, lost passbooks, check ordering, direct deposit, cards, file maintenance and account opening procedures.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate; environment may be fast-paced with extensive member contact via face-to-face. This position includes evenings and Saturdays.

PHYSICAL DEMANDS

While performing the duties of this Job, the employee is regularly required to stand, talk and hear. The employee is occasionally required to walk. Use of general office equipment required. The employee must occasionally lift and/or move up to 10 pounds (cash drawer, coin bags, supplies, etc.).

__________________________________________________________________________________________________

The final position level and title will be determined based on the candidate’s experience and qualifications; candidates may be considered for a higher or lower-level role within the department. Member Specialist applicants may begin employment as a Universal Banker or Member Specialist, depending on skills and experience.

The pay range for the Senior Universal Banker position is $21.25 to $22.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The range may be modified in the future. An employee’s pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

SCU Credit Union is an equal employment opportunity employer.

Learn more about this Employer on their Career Site