Dispatcher - Full Time

ESSENTIAL FUNCTIONS:  

• Develop delivery routes and maintain contact with drivers throughout the day
• Collaborate with management to modify daily routes to accommodate the needs of customers
• Act as a communication liaison through the two-way dispatching system and answer incoming phone calls from drivers on the road
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
• Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
• Ensure continuous implementation and enforcement of Tire Discounters' policies and procedures.
• Build and maintain a team effort consistent with the goals of the company
• Assist and perform other duties of absent employees as necessary.
• Be a strong mentor and lead by example.
• Protect company assets, cash, inventory, equipment, systems and documents
• Adhere to state, local and federal laws
• Maintain a drug-free workplace
• Adhere to policies for work orders and invoices

KNOWLEDGE, SKILLS, AND ABILITIES:

• Previous dispatcher work experience preferred
• Must be able to work a flexible schedule that includes occasional evenings and Saturdays
• Minimum 2 years of previous customer service and/or sales experience
• Strong telephone, verbal and written communication skills
• Ability to work under pressure and handle multiple tasks at one time

KPIs:

• Service Valet Outpost car count growth through effective routing
• Service Valet Outpost customer service ratings through effective routing
• Car count of Service Valet Center and supported retail stores through effective routing

EDUCATION AND WORK EXPERIENCE:

• High school diploma or higher
• Minimum age requirement of 18 years
• Valid In state motor vehicle license
• Ability to work Saturdays

PHYSICAL DEMANDS:

• Sitting for long periods of time
• Minimal walking, or standing, throughout the day
• Talking, typing, and texting continually throughout the day