Call Center Representative (Hybrid)

Description

Build Your Future with Polestar!

For over 41 years, Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community with trusted plumbing, heating, and cooling services. As a locally operated company, we are committed to delivering exceptional customer experiences and providing reliable solutions that keep our customers comfortable year-round.

We're looking for a Customer Service Representative who is organized, customer-focused, and thrives in a fast-paced environment. If you enjoy helping people, coordinating schedules, and being part of a supportive team, we'd love to meet you!

CUSTOMER SERVICE REPRESENTATIVE

Polestar Plumbing, Heating & Cooling | Merriam, KS

**Must be open to nights and weekend hours! This position will allow evenings hours to be remote from home!** 

What We Offer

• $21-$23 per hour
• Weekly Pay
• PTO + Paid Holidays
• Matching 401(k)
• Medical, Dental & Vision Benefits
• Accidental & Critical Illness Coverage
• Company-Paid $15,000 Life Insurance & Long-Term Disability
• Growth and Advancement Opportunities
• Stable, Year-Round Employment
• Supportive, Family-Oriented Team Environment

Responsibilities

• Answer incoming customer calls and provide exceptional service with professionalism and empathy
• Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms
• Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery
• Follow up with customers regarding completed work, open service requests, and warranty-related concerns
• Resolve customer concerns and complaints with a solution-focused approach
• Maintain accurate customer records, job information, and billing details
• Assist field teams with scheduling updates, customer communication, and administrative support
• Contribute to a positive customer experience that reflects Polestar's commitment to excellence

Requirements

• Must have night and weekend availability; this is not a Monday-Friday position
• Strong understanding of HVAC, plumbing, or home service industry terminology preferred
• Excellent communication, customer service, and interpersonal skills
• Ability to multitask and remain organized in a high-volume environment
• Experience with dispatching and CRM software such as ServiceTitan, Housecall Pro, or similar platforms preferred
• Strong attention to detail and problem-solving abilities
• Basic computer proficiency and data entry skills
• Reliable attendance and a positive team-oriented attitude

Polestar has proudly served the Kansas City area for over 41 years and continues to grow. We are looking to hire immediately and our interview process moves quickly.