Contact Center - Member Service Representative

Ready to build a career where you can make a difference every day?

Kohler Credit Union is looking for a Full-Time Member Service Representative to join our Contact Center team. This position starts at $19.15-$21.40 per hour and is an excellent opportunity for individuals looking to begin or grow their career in banking, financial services, and customer support. No previous financial institution experience is required.

Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin. Attendance on-site is required for the entire training period. Once training is successfully completed and performance expectations are met, employees may become eligible to transition to a work-from-home arrangement.

What You'll Do:

As a Member Service Representative, you'll play an important role in delivering exceptional member service and creating positive financial experiences. You'll serve as a trusted resource for members by answering questions, providing account support, resolving issues, and identifying products and services that help members achieve their financial goals.

You'll assist members through multiple communication channels, including phone, chat, email, and secure messaging, while providing timely, accurate, and personalized solutions. Your responsibilities may include processing debit card requests, assisting with digital banking support, verifying mobile deposits, completing account maintenance, and maintaining detailed records to ensure quality service and compliance.

This role is ideal for someone who enjoys helping others, solving problems, building relationships, and being part of a team focused on delivering outstanding customer experiences. You'll receive ongoing training, coaching, and development opportunities to expand your financial knowledge and grow within the organization.

Why Kohler Credit Union:

At Kohler Credit Union, we believe a great workplace starts with supporting our employees. As part of our team, you'll receive competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) contributions, paid time off, and tuition reimbursement.

More than just a job, this is an opportunity to join a community-focused financial institution where employees are valued, collaboration is encouraged, and your work directly impacts the financial well-being of our members. We are committed to helping you grow professionally while providing the support and resources needed for long-term career success.

What We're Looking For:

• High School Diploma or equivalent required
• Strong verbal and written communication skills
• Ability to provide professional, friendly, and solutions-focused customer service
• Strong attention to detail and ability to handle confidential information
• Ability to follow established procedures, policies, and regulatory requirements

Work Schedule:

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 6:00 PM
• Rotating Saturdays: 9:00 AM - 12:00 PM

Apply Today!

Start your journey with Kohler Credit Union as a Contact Center Member Service Representative and join a team dedicated to helping members achieve their financial goals. If you're passionate about customer service, problem-solving, and making a difference in your community, we'd love to hear from you!

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.