Licensed Massage Therapist – Reflections Spa

Reports To: Spa Manager

Position Overview

We’re seeking a skilled and compassionate Licensed Massage Therapist who is passionate about wellness and committed to delivering an exceptional guest experience. This role supports the spa’s mission by building relationships with new and returning clients, promoting services and retail offerings, and enhancing the connection between in-spa treatments and at-home care.

Join Team Blue and become part of our hospitality family—where you’ll enjoy stunning views of Lake Michigan, along with perks like family and friends discount rates, complimentary fitness center access, and 12 free waterpark passes annually. Help us exceed guest expectations—one calming treatment at a time.

Schedule & Compensation

Position: Part Time - Friday's, Saturday's and Sundays.
Availability: Evenings, weekends, and holidays (Saturdays required)
Compensation: 25%–28% commission + 20% auto gratuity

Job Summary

Contribute to the spa team’s success by consistently delivering high-quality massage services. Support company goals through client retention, service enhancements, retail recommendations, and guest education, while working collaboratively in a team-oriented environment.

People & Professional Skills

Maintain a pleasant, nurturing, and client-focused approach
Communicate professionally and respectfully with guests and team members
Demonstrate strong attention to detail and commitment to service excellence
Exhibit reliability, self-motivation, and teamwork
Uphold a polished, professional appearance in accordance with spa standards
Participate in ongoing training, team meetings, and professional development

Guest Experience

Create a serene, safe, and welcoming environment
Assess client needs and customize each service accordingly
Address guest concerns with professionalism and care
Continuously improve service quality through feedback and self-assessment
Communicate guest feedback to management as appropriate

Massage Therapy & Spa Operations

Perform a variety of massage modalities, including Swedish, deep tissue, hot stone, and prenatal, within scope of practice
Evaluate client needs, health history, and contraindications prior to treatment
Customize sessions to relieve tension, improve circulation, and promote overall wellness
Educate guests on the benefits of massage and recommend treatment plans and at-home care
Maintain knowledge of spa services, products, and industry trends
Promote and sell retail products and additional services
Maintain accurate client records and treatment notes
Ensure treatment rooms are clean, stocked, and compliant with state regulations
Assist with inventory management for massage supplies and linens
Communicate effectively with the Spa Manager regarding ideas or concerns
Complete additional duties as assigned

Education & Experience

Valid Wisconsin Massage Therapy License required
CPR/AED certification preferred
1–2 years of spa or wellness experience preferred
Strong knowledge of massage techniques, anatomy, and physiology

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