Move In Coordinator

Job Summary: 

The Move-In Coordinator is responsible for supporting and assisting the Sales & Marketing team in achieving the community’s occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the community’s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident’s administrative file. The Move-In Coordinator will conduct the resident’s orientation to their new home and ensure each resident’s move-in to their new home at Benchmark Senior Living is smooth and successful. 

Principal Duties/Responsibilities: 

• Manages the move-in process as outlined 

• Meets with the resident and/or family on the day of Community Fee is placed and reviews the Move-In Packet ensuring all information is explained for understanding 

• Coordinates the Resident Assessment with the Resident Care Director 

• Ensures the completion of the Resident Profile 

• Schedules the Resident Agreement Signing 

• On the Move-In day, the Move-In Coordinator: 

• Collects any remaining paperwork 

• Reviews the Welcome Packet with the resident and family member(s) 

• Orientates the resident and family to the community 

• Presents the room to the resident and family explains the telephone, and emergency procedures systems and other services such as hair care/salon, transportation, activities, etc. 

• Arranges lunch or dinner for the resident and family members on the Move-In day 

• Prepares the resident’s Administrative File according to Benchmark and state specific regulatory requirements 

Suite/Apartment Readiness 

• Ensures the suite/apartment is ready for move-in 

• Communicates with the Plant Operations Director any necessary suite/apartment readiness needs 

Communication 

• Maintains an open & ongoing dialogue with the resident and/ or family from the time Community Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/ family needs 

• Initiates communication with resident’s physician and/ or family to ensure completion and delivery of the Physician’s Statement and any state-specific forms 

• Assists the resident and family members in making the emotional connection to the new community through awareness, integration and socialization techniques and engaging activities 

• Maintains and protects the confidentiality of resident information at all times 

Sales & Marketing 

• Assists the Sales & Marketing team in maintaining a thorough working proficiency in YARDI 

• Supports the Sales & Marketing team by effectively maintaining all prospect records current in YARDI 

• Assists the Executive Director and Director of Community Relations by ensuring model suite(s) / apartment(s) are well maintained and presentable 

• Supports and assists the Executive Director, Director of Community Relations in setting, tracking and accomplishing sales goals in a timely manner 

• Demonstrates effective telephone skills producing qualified leads and appointments 

Education/Experience/Licensure/Certification: 

Associate and/or Bachelor’s degree preferred 

One (1) year experience in an administrative support role. Previous customer service/sales experience and demonstration of customer service skill set  

Required Skills/Abilities:  

• Ability to handle multiple priorities 

• Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations 

• Competent in organizational, time management skills 

• Demonstrates good judgment, problem solving and decision-making skills 

• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and YARDI with the ability to learn new applications