Description

Business Office Manager (BOM)

Full-Time

About Maple Grove Senior Living

At Maple Grove Senior Living in Shelbyville, Kentucky, we believe every individual deserves to age with dignity, purpose, and compassion. Our person-centered approach goes beyond meeting daily care needs by fostering an environment where residents feel valued, connected, and empowered to live each day to the fullest.

As a continuum of care community offering Skilled Nursing, Assisted Living, and Personal Care, our dedicated team provides compassionate, individualized care tailored to each resident's unique needs, preferences, and goals. Through meaningful relationships, exceptional clinical care, engaging activities, nutritious dining, and wellness-focused programs, we are committed to enhancing the physical, emotional, social, and spiritual well-being of every person we serve.

We're proud to be recognized as a 2025 Best of Kentucky Award Recipient and maintain a 4-Star CMS Quality Measures Rating, reflecting our commitment to quality care and operational excellence.

If you're looking for more than just a job, we invite you to become part of the Maple Grove family. Here, you'll find a supportive culture, opportunities for professional growth, and the chance to make a meaningful impact every day.

Position Summary

The Business Office Manager (BOM) is responsible for leading the daily financial and administrative operations of the facility while ensuring exceptional customer service for residents, families, and business partners. This role oversees resident billing, accounts receivable, Medicaid and Medicare reimbursement, resident trust accounts, financial reporting, and business office staff while supporting regulatory compliance and operational excellence. The Business Office Manager serves as a key member of the leadership team, helping ensure the financial success of the community while delivering an outstanding resident and family experience.

Key Responsibilities

Lead the daily operations of the Business Office, ensuring accurate, timely, and compliant financial processes.
Manage resident billing, Medicare, Medicaid, private pay, insurance claims, and accounts receivable activities.
Monitor collections and proactively resolve outstanding balances while maintaining positive relationships with residents and families.
Maintain resident trust accounts, petty cash, bank deposits, reconciliations, and financial records in accordance with regulatory requirements.
Prepare reports, financial documentation, census information, and supporting documentation for audits and reimbursement activities.
Participate in the admission process by explaining financial responsibilities, payment options, and billing procedures to residents and families.
Supervise, coach, and develop Business Office team members while fostering accountability and excellent customer service.
Collaborate with facility leadership to support budgeting, operational performance, and continuous process improvement.
Ensure compliance with company policies, CMS regulations, Medicaid, Medicare, HIPAA, and other applicable state and federal requirements.
Build positive relationships with residents, families, vendors, and third-party payers while providing exceptional customer service.

Why Join Maple Grove Senior Living?

2025 Best of Kentucky Award Recipient
4-Star CMS Quality Measures Rating
Competitive compensation.
Paid Time Off (PTO).
Medical, dental, and vision insurance.
401(k) retirement plan.
Tuition reimbursement opportunities.
Professional development and career advancement opportunities.
Supportive leadership team and collaborative workplace culture.
Opportunity to make a meaningful impact on residents, families, and the financial success of the community.

Requirements

Required Qualifications

Bachelor's degree in Business, Accounting, Healthcare Administration, Finance, or a related field or equivalent long-term care business office experience.
Minimum of three (3) years of related business office, accounting, billing, or healthcare financial experience.
One (1) to two (2) years of leadership or supervisory experience preferred.
Knowledge of Medicare, Medicaid, private pay billing, accounts receivable, resident trust accounting, and reimbursement processes.
Strong financial, analytical, organizational, and problem-solving skills.
Excellent communication and customer service skills.
Advanced proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Ability to maintain confidentiality while exercising sound judgment and professionalism.
Ability to prioritize multiple responsibilities while working independently and collaboratively.
Ability to meet the physical demands of the position, including prolonged sitting, computer work, occasional lifting of up to 25 pounds, and moving throughout the facility.

Preferred Experience

Previous experience as a Business Office Manager or Assistant Business Office Manager in skilled nursing, long-term care, rehabilitation, or healthcare.
Experience with PointClickCare, MatrixCare, or other long-term care billing and electronic health record systems.
Knowledge of Medicare Part A, Medicaid, Managed Care, and private insurance reimbursement.
Experience with resident trust accounting, financial audits, and regulatory compliance.
Experience leading business office teams and improving financial performance.
Strong understanding of healthcare reimbursement, customer service, and long-term care operations.

What Makes Someone Successful

The most successful Business Office Managers are organized, analytical leaders who combine financial expertise with exceptional customer service. They build trust with residents and families by communicating clearly and compassionately about financial matters while ensuring accurate billing, regulatory compliance, and sound business practices. They take ownership of challenges, develop strong teams, and understand that operational excellence directly supports outstanding resident care.

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