Customer Service Representative I

Customer Service Representative– Arco Electric, Shelbyville IN

 

Do you take pride in delivering customer service excellence? Would you enjoy working in a collaborative team? Do you have experience with electrical products or agricultural technology?

 

If so, we want you on our team.

 

Arco Electric Products, a division of Kirby Risk Corporation specializing in the manufacturing of rotary phase converters, power factor correction capacitors, and bus bar assemblies.

What You’ll Do as a Customer Service Representative

In this role, you will process customer orders and requests quickly and accurately, using available resources to resolve issues efficiently.

 

You’ll:

• Receive and enter customer orders accurately and timely
• Provide guidance in cross selling and upselling
• Work effectively with vendors and management to solve problems and expedite orders
• Develop mutually beneficial  relationships with account managers, vendors, and automation specialists
• Understands and applies strategies to attain desired margins percentages and dollars
• Demonstrate professionalism when representing the company in all communications

What Makes You a Great Fit

• College coursework and/or 2+ years relevant work experience
• Knowledge of manufacturing, electrical products, or agricultural technology
• Experience with electrical products preferred
• Strong organizational, interpersonal and customer contact skills
• Ability to handle multiple tasks/priorities and successfully meet several deadlines at once
• Proficiency with Microsoft Office

What to Expect in This Role

• Onsite, indoors, in a controlled temperature environment, with a variation of noise levels.
• This position will be working in an office environment, utilizing typical office equipment
• Travel occasionally for training, customer visits, or vendor meetings
• Schedule: Monday–Friday, 1^st Shift

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on hard-working, engaged people who treat each other—and our customers—with respect and urgency.

 

When you join Kirby Risk, you’re not just taking a job—you’re joining a company where you can build a career.

Benefits That Work for You

We provide a complete package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• Tuition reimbursement & on-the-job training
• 401(k) with company match & Profit Sharing
• Paid Time Off (PTO)