Customer Service Representative I

Position Summary

Customer Service Representative I (CSR I) will be the face of the Bank at our retail branches. CSR I will maintain long-standing customer relationships and effectively build new relationships within our community markets. CSR I will be primarily responsible for handling day-to-day deposit, withdrawal, and cash transactions for existing customers while also assisting customers with identifying and selecting other products that may meet their needs. 

Essential Responsibilities

Provide excellent customer service

Process customer financial transactions

Assist with customer inquiries

Maintain current knowledge of Teller policies and procedures

Maintain and balance cash drawer

Promote and cross-sell Bank products and services

Build and maintain sales portfolio through Sales Management

Consistently achieve 80% of individual sales goal

Participate in community involvement initiatives

Perform additional responsibilities, as assigned by supervisor

Qualifications

High school diploma, or equivalent

Previous cash handling experience

Excellent customer service skills

Strong interpersonal communication skills

Basic clerical skills, including working knowledge and ability to use MS Office Word and Excel

Ability to proactively solicit new business

May be required to stand for periods of time, and may be required to life bags/boxes of coin, weighing up to 50lbs