Description

Position Information: The full-time Service Parts Counter-Person (Coordinator) is responsible for customer service and incoming sales. This position will work directly with the Parts Inventory Manager and will also be responsible for promoting additional sales and exceptional customer satisfaction to increase parts sales.

Areas of Emphasis:

Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”
Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
Be a great team member
Successfully Maintain the following accountabilities
Fill technician parts timely and accurately
Utilize all means to fill service parts requests
Accurate completion of (Additional Service Recommendations) ASR quote requests
Daily Productive hours
Pre-Stage workorder parts

Duties and Responsibilities:

Greet every customer, every day
Maintain high ethical standards when dealing with customers, co-workers and vendors
Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards
Pull and verify order to eliminate revisits and tech downtime
Quote correct menu & matrix pricing.
Fill job correctly to minimize excess special orders
Keep source list up to date and utilize every avenue to complete customer orders
Coordinate with parts teams to route parts to building as quickly as possible
Ensure we are responsibly ordering quoted jobs as to provide correct quotes the first time
Monitor CDK Dashboard for Incoming quotes
Ensure we are answering quote requests as soon as possible
Communicate with service teams to clear and complete queue
Update pricing and availability as needed
Complete requests in a timely manner
Maintain high shop throughput by watching scheduled appointments
Properly distribute parts to techs to ensure workflow
Provide timely responses to all part requests
Assist in parts room inventory to ensure ongoing accuracy
Review prework orders nightly
Pull and stage parts for quickly fulfillment of RO
Deliver parts to assigned technician in timely manner
Review for areas of opportunity to improve fillment rates
Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards

Requirements

Qualifications: Valid driver’s license and good driving record. Ability to read and comprehend instructions and information. High school diploma or the equivalent. Previous automotive parts experience preferred.

Working Conditions: The Service Parts Coordinator will work and move about the Parts department in a warehouse-type environment. S/he will be exposed to noise, dust, exhaust fumes, and other hazardous and nonhazardous materials. S/he must be able to lift up to 50 pounds. S/he will move about the parts area to work with the parts team as well as using a computer.

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Thomas Automotive is an Equal Opportunity Employer

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