Billing Department Call Center Administrative Assistant

Orthopaedic Specialty Group

Posted 20 days ago, valid for 22 days

Shelton, CT, US

$21 - $23 per hour

Full Time

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Sonic Summary

The job involves handling incoming telephone inquiries in the Billing Department and assisting with various billing functions.
Candidates must possess excellent customer service skills and be able to act as a resource for billing-related questions.
Daily responsibilities include researching patient accounts in the Athena practice management system and processing credit card payments.
The position requires updating patient demographics in Athena and referring patients to financial counselors as necessary.
A minimum of 2 years of experience in a billing or customer service role is required, with a salary range of $40,000 to $50,000 per year.

Job Summary: Handles incoming telephone call inquiries into the Billing Department, and assists with various Billing

functions. Must have stellar customer service skills.

Daily Duties

Act as Billing office resource for patient and inter-departmental billing questions
Research patient accounts in Athena practice management system.
Process incoming patient credit card payments
Update patient demographics in Athena practice, as needed
Refer patients to Financial Counselor and Self pay billing representative, as needed to resolve outstanding balances.

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