Radiology Order Representative

Join our Culture of Caring!

Mission: With every action we take, Advanced Radiology Consultants is committed to building and maintaining the trust of our referring physicians and providing our patients with exceptional care.

Advanced Radiology is one of the largest independent radiology practices in the tri-state area with the most experienced radiologists. We look for team members who want to grow and be professionally challenged, while enjoying a rewarding, caring, and friendly environment. We are looking for a Radiology Order Representative to join our team. The pay range for this role will depend on experience and qualifications. 

Schedule: Monday -  Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks with 2 flex days.

Position Summary: 

Radiology Order Representatives manage incoming physician orders through a variety of intake points. Meticulous attention to detail, proper auditing of order and obtaining corrections are primary responsibilities. 

Essential Job Duties and Responsibilities:

• Manages all incoming documents for imaging procedures from multiple locations.
• Conducts a thorough and detailed audit on incoming documents, assuring that the order is compliant.
• Renames, extracts, and rotates all pages. 
• Creates an order and assign to appropriate outbound work list in EPIC.
• Establishes new patient accounts for all patients that are currently not set up in EPIC.
• Makes outbound calls to referring physician to clarify additional or missing information.
• Compares order to scheduled exam(s), works with contact center or site to update booking if needed.
• Works alongside radiologists and clinical site to assist with reaching referring physicians. 
• Assists with incoming calls from clinical sites and corporate phone line.
• Accurate and timely communication with clinical operations and patients.
• Manages e-mail communication between patients and scheduling. 
• Assists in managing excel spreadsheet tracking of incoming orders.
• Provides assistance in scheduling appointments for FL and X-Ray. 
• Provides assistance to contact center as needed.
• Audits their own work to ensure quality and reports safety or quality events.
• Respects patient confidentiality by adhering to HIPAA standards.
• Attends meetings, training, learning and development sessions as required.

Knowledge, Skills and Abilities:

• Excellent organizational skills and ability to multitask in a high paced environment.
• Customer service skills - empathetic, active listener, who has strong follow through skills
• Proficient computer skills and data entry skills
• Basic knowledge of anatomy and medical terminology preferred
• Listen to feedback or constructive criticism from management and apply it to themselves
• Critical thinking – the ability to think creatively, problem solve and work independently

Educational Requirements:

• High school diploma or general education degree (GED)
• One year related experience and/or training; or equivalent combination of education and experience

 Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Teamwork - Contributes to building a positive team spirit.
• Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.

Physical demands/Working Conditions:

Work is performed in a call center environment. Work is primarily stationary, requires sitting or standing for long periods of times; Manual dexterity and eye-hand coordination sufficient to operate a keyboard and other office equipment is required. 

 Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.  Rather, they are intended only to describe the general nature of the job.

Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.
 

Health Benefits:

• Medical and Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• Health Savings Account (HSA) with Matching Employer Contribution 

Additional Benefits:

• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) Plan with Employer Contribution
• Annual Profit-Sharing Plan Contribution
• Paid Opt-Out Benefit Option
• Basic Life and Accident Insurance
   

Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees. Apply today and join our team of dedicated and caring professionals!