Sr. Anti-Fraud Specialist

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role Overview

Richemont is seeking a highly experienced and proactive Senior Anti-Fraud Specialist to play a pivotal role within the Anti-Fraud Team. This position is critical in leading and optimizing all aspects of daily operations related to fraud detection, prevention, and the chargeback process for all card-not-present transactions and POS Boutique transactions. The Senior Anti-Fraud Specialist will be instrumental in driving the optimization of fraud and chargeback reporting processes, conducting in-depth manual reviews of high-risk transactions, strategically representing chargebacks, and providing advanced reporting and data insights to the Maisons. This role will also be key in developing and implementing internal operating procedures, policies, and training programs. The Senior Anti-Fraud Specialist will work closely with the Maisons, Internal Teams, Solution Providers, and the Anti-Fraud Team Manager, often acting as a lead or mentor, to ensure robust day-to-day operations and strategic fraud mitigation. Come join the exciting world of luxury and be a part of the Team that works to protect the Maisons! If you are looking for an opportunity to lead and innovate in a dynamic environment, we would love to hear from you.

Responsibilities

• Organize daily briefing with Anti-Fraud team to delegate tasks and provide updates on any fraud attacks and actions taken. Ensure SLA’s are being met

• Develop, and update as needed based on evolving fraud, a Fraud Specialist onboarding program with a ‘fit to fly’ checklist.

• Lead complex investigations into ‘high risk’ orders for potential fraud or other illicit behavior within manual review queues, making informed decisions on acceptance or rejection. Proactively identify, analyze, and communicate emerging fraud trends, patterns, and typologies to the team and management, providing actionable recommendations.

• Utilize advanced data analysis techniques to identify sophisticated fraud trends, provide deep insights, and forecast potential risks.

• Develop, prepare, and deliver comprehensive monthly, quarterly and ad hoc and recurring reporting to Maisons and Leadership, translating complex data into clear, strategic insights.

• Oversee and optimize the process for incoming chargebacks, meticulously gathering and presenting evidence and documentation from Maisons, Transportation, and Client Relation Center to maximize recovery rates. Act as the primary subject matter expert providing guidance and training to junior team members and cross functional partners.

• Manage and resolve complex incoming tickets and inquiries from the Maisons, serving as a primary point of contact and subject matter expert.

• Lead the collaboration with the Manager and other departments in the development, implementation, and continuous improvement of the Anti-Fraud Policy framework and Procedures including updating and maintaining the Anti-Fraud SharePoint sites ensure processes are current and accurate.

• Partner closely with internal/external Product and Engineering Teams, providing expert requirements and subject matter expertise for new product development, feature updates, and other strategic projects.

• Ensure and proactively maintain Richemont North America’s compliance with all payment, privacy, and data security laws/regulations pertinent to Anti-Fraud functions, identifying and mitigating potential compliance risks.

• Cultivate strong, effective communication channels with Boutiques and Maisons, acting as a trusted advisor.

• Provide Fraud Awareness Training to Ambassadors and Boutique Sales Associates

• Operate with significant autonomy and strategic direction to accomplish all personal and team goals, often leading specific initiatives or projects.

• Consistently meet or exceed established deadlines, independently resolve complex issues, and strategically escalate critical matters to management with proposed solutions.

• Mentor and provide guidance to junior Fraud Analysts, fostering their development and contributing to team expertise.

Qualifications

• Bachelor’s degree in Business Administration, Criminal Justice, or other related field preferred; Master’s degree or advance certifications in a related field are a plus.

Certifications:

• Fraud-related certifications are highly preferred (e.g., CFE, CAMS, MRC certification, etc.)

Required Experience:

• 5+ years of progressive experience in “Card Not Present” fraud prevention and chargeback management, support an Ecommerce or Omnichannel Merchant, Financial Institution, or Solution Provider; or equivalent experience in related fields such as AML, Law Enforcement, Trust and Safety, Risk Management.

• Demonstrated expertise in fraud detection platforms, tools, and advanced strategies for preventing E-commerce fraud and mitigating risk, including experience with machine learning-based fraud solutions.

• Extensive prior experience in leading complex investigations into high-risk orders/persons, advanced KYC checks, or other sophisticated investigative techniques. Proven ability to fully investigate any transaction or client using a wide array of internal resources and external intelligence, including advanced open-source intelligence (OSINT) and social media analysis.

• Advanced proficiency in using Excel for complex data analysis, reporting, and dashboard creation (e.g., VLookups, Pivot Tables, advanced formulas, macros).

• In-depth, expert-level knowledge of the chargeback process across all major payment networks and proven strategies for dispute resolution.

• Comprehensive understanding of the Payment Card Industry Data Security Standard (PCI DSS) regulations, Reg E, and applicable data/privacy laws for the US and Canada. Experience with other international regulations/compliance frameworks is highly desirable.

• Advanced proficiency with Microsoft Office Product Suite (Excel, Outlook, PowerPoint, Word).

• Strong knowledge of data visualization tools and Customer Relationship Management (CRM) tools (e.g., SFCC, Looker).

• Exceptional analytical, quantitative, and problem-solving skills

• Superior written and oral communication skills, with the ability to articulate complex findings and recommendations to diverse audiences, including senior leadership.

• Proven ability to manage multiple priorities, meet tight deadlines, and maintain high productivity standards in a fast-paced environment.

• Exceptional attention to detail, organizational skills, and a methodical approach to problem-solving.

SCHEDULE:

Monday- Friday: 9:00 am – 5:30 pm EST. Must be flexible to work weekends and holidays, if needed.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture