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Position Title: Relocation Consultant
Department: Domestic Operations
Reports to: Operations Manager
Location: Dallas, TX or Shelton, CT - remote locations may be considered
The Relocation Consultant is primarily responsible for managing and delivering relocation services for transferees relocating within the US. Services include policy counseling, home sale and purchase assistance, rental assistance, temporary housing, household goods and various other relocation related services. The Consultant is the single point of contact and supports the transferee through all phases of the move.
Essential Functions and Responsibilities
- Administers all services consistent with client policy, cost and service performance standards
- Proactively identifies and resolves potential relocation issues before impact
- Provides appropriate guidance to transferee throughout the relocation
- Coordinates services with suppliers through completion
- Works with the service team to share information, execute client strategy and achieve team and client performance standards
- Utilizes NuCompass technology and other tools to maximize productivity and deliver exceptional customer service
- Coaches the transferee on utilizing our proprietary platform to facilitate their move activities
Qualifications & Experience
- Minimum 3 years applicable relocation and/or related industry experience
- Demonstrated ability to relate well with customers
- Technical aptitude and proficient in all Microsoft Office products
- Basic financial analytical skills
- Degree Preferred
- Travel: 5%-10%
Competencies
- Communication - Effectively listens to customers to understand their needs and issues. Demonstrates strong communication skills. Uses well-developed written and verbal skills to communicate facts and ideas to transferees and clients with appropriate tone, style and clarity of thought.
- Relationship Management - Demonstrated ability to engage with clients, suppliers and customers in a variety of situations, including issue resolution. Demonstrated skills in relationship development, including consultative capability and client presentations.
- Analysis/Prioritization - Attention to detail; ability to prioritize and multi-task required. Financial and analytical skills required.
- Service Delivery- Clear customer service focus. Ability to understand, meet and exceed client expectations.
- Problem Solving- Proactively anticipates, identifies and determines solutions for issues and problems. Immediately addresses issue escalations appropriately. Relies on data, experience and others’ perspectives when evaluating courses of action and making recommendations and decisions.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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