Sr. Operations Manager

The Sr Manager of Operations reports to the Director of Operations and is responsible for the operational activities of a variety of functional departments, distribution center(s), and/or facility(ies).  

Shift Schedule: Monday - Friday 12 pm to Completion  

Responsibilities:  

• Reviews and analyzes reports, records, and directives, and confers with managers/ supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered.  

• Monitors and analyzes costs and prepares budgets.  

• Responsible for managing quality, training and process improvement resources to: ensure continuous improvement, drive process consistency to best practices, enhance customer satisfaction, and maintain compliance with regulatory requirements / company key objectives.   

• Supervises personnel responsible for quality/continuous improvement, training, and projects.  

• Development of a continuous improvement culture which utilizes Lean Six Sigma tools and methodology to solve problems; established data driven measurements and goals; generates ongoing awareness of current quality performance; fosters involvement of employees to actively propose solutions to improve quality  

• Implements process controls to reduce variation and create process consistency.   

• Develops and manages a DC training program and a project team to improve efficiency and standardize processes to best practice.  

• Enhances customer satisfaction levels through investigations of concerns to root cause and communicating the investigation findings, corrective and preventative actions taken through Quality Reports / Corrective Action Reports.  

• Provides support for maintaining compliance to government requirements (FDA, OSHA) and regulatory requirements (McKesson safety, security, regulatory assessments)  

• May be responsible for one or more of the following activities: receiving, storing, and/ or shipping of materials or finished goods.  

• May be responsible for ensuring materials are received from proper vendors, delivered to inventory, and finished goods are available to meet production schedules and packaged according to specification and shipped in a timely manner. Ensuring the security and accountability of materials and goods with inventory control.  

• May evaluate current procedures and practices for accomplishing department objectives and develops and implements improved procedures and practices. Gives work direction, resolves problems, and sets deadlines to ensure timely completion of work.  

• Provides back up support for the Inventory Manager.  

Minimum Qualifications  

• Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience  

Additional Qualifications  

• 7+ years of distribution operation experience; including 4+ years of managerial/supervisory experience is strongly preferred  

• 3-5 years’ of progressive work experience in QC/QA and process improvement is preferred  

• A combination of education and experience may be considered  

• Designated representative license for state of California is a strong asset  

• Six Sigma certification and/or experience in other lean process management programs is a strong asset  

• Intermediate computer proficiency in the MS Office suite  

• Exposure to WMS (or other transportation, inventory, and shipping systems), SAP, labor management systems, ADP, and Workday are all strongly preferred  

• Superior and effective business/ technical communication skills (verbal and written) with the ability to relay information and promote trust and collaboration  

• Demonstrated experience leading, coaching, training and mentoring a team to success  

• Experience presenting various data or information in small and large settings  

• Strong problem solving, analytical, and decision-making skills  

• Experience with data analysis and statistics  

• Project management certification or experience is an asset  

• Must be poised under pressure with the ability to organize, multitask, respond, problem solve, and prioritize in a fast-paced deadline driven environment  

• Strong focus on customer service and commitment to customer satisfaction (internal and external stakeholders)  

Physical Requirements  

• General office in a distribution center environment. May be required to pitch in and assist with distribution operations as per business needs - may be involved in lifting, bending, and walking distances within the DC.