Receptionist

Description

A receptionist focuses on client service and communication. He or she is the first and last contact with the hospital and key to creating first and lasting impressions. The receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, friendly attitude, and confidence to deal with stressful situations. Receptionists support veterinarians, technicians, veterinary assistants and in daily patient and client care. Reports to: Office Manager and Practice Owners

Duties and Responsibilities

• Greet clients and pets by name in a friendly manner.
• Maintain appointment calendar
• Retrieve, update, and file patient medical records
• Keep reception desk, waiting room and exam rooms neat and clean
• Handling client emails and online requests
• Purge files according to practice-management policies
• Answer phones promptly and professionally, taking messages, scheduling appointment's, filling medications.
• Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention, and diseases
• Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, shampoos, home dental products, and other retail items
• Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
• Explain invoices to show value for the care provided
• Echo doctors’ recommendations when checking out clients
• Collect payment when services are rendered and schedule follow up appointments as needed
• Balance cash drawer at beginning and end of each day/shift

Requirements

Educational Requirements

• High school diploma or equivalent

Job Experience Required

• 1 year experience as a receptionist in a professional office setting (required)
• 1 year veterinary experience (preferred)

Skills Needed

• Ability to work in a fast-paced environment
• Computer literacy
• Understand or be willing to learn veterinary terminology
• Exceptional customer service skills
• Keep accurate medical records, clerical work
• Promote hospital products and services
• Support co-workers and provide assistance as needed

Mathematical Skills

• Ability to calculate money and determine and repair discrepancies

Physical Demands

• Must be able to sit or stand in a stationary position for 50% of the time
• Must be able to move or walk around the office and exam rooms
• Must be able to climb stairs
• Must be able to move or carry up to 50 lbs from one location in the hospital to another