Kaspar Companies: Systems Engineer

Description

Kaspar Companies

Job Description: Systems Engineer – IT Operations & Infrastructure

Do you enjoy solving complex infrastructure challenges and improving system reliability?

Are you energized by supporting employees while modernizing technology across multiple locations?

Does working for a stable, family-centric manufacturing organization appeal to you?

Do the values of stewardship, versatility, and family resonate strongly with you?

Do you find the improvement of people’s lives through stewardship of God-given resources inspiring?

Then, Kaspar Companies is right for you!

Systems Engineer – IT Operations & Infrastructure Job Summary

Kaspar Companies is seeking a Systems Engineer - IT Operations & Infrastructure to maintain dependable technology operations while modernizing and standardizing infrastructure across our operating companies. This hands-on role supports employees, resolves advanced technical issues, and engineers practical improvements across Microsoft 365, Windows Server, identity, endpoints, virtualization, networking, backups, and related infrastructure.

The position combines approximately 40% operational support with 60% infrastructure engineering and improvement work. Reporting to the IT Director/IT Manager, the successful candidate will exercise sound judgment, communicate clearly, document work thoroughly, reduce recurring issues, and help deliver reliable, scalable technology across Kaspar facilities.

Systems Engineer – IT Operations & Infrastructure Responsibilities

Infrastructure Operations & Reliability

• Administer and troubleshoot Windows servers, virtualized environments, and core services while monitoring health, performance, capacity, and availability.
• Maintain backup and restoration capabilities, test recovery procedures, and improve disaster-recovery readiness.
• Plan patches, upgrades, deployments, and scheduled maintenance; perform root-cause analysis and implement durable fixes that reduce downtime.

Microsoft Cloud, Identity & Endpoint Management

• Administer Microsoft 365, Windows Server, Active Directory, Microsoft Entra ID, and related identity and access services.
• Support employee onboarding and offboarding, account lifecycle activities, permissions, and secure access.
• Manage Microsoft Intune, endpoint compliance, software deployment, and standardized cloud, identity, and device configurations across operating companies.

Networks & Multi-Site Technology

• Support LAN, WAN, wireless, firewall, VPN, internet, and site-to-site connectivity across Kaspar facilities.
• Troubleshoot connectivity and performance issues and coordinate with carriers, vendors, and service providers.
• Maintain network diagrams, configuration records, equipment information, and recovery documentation while supporting multi-site standardization.

Support & Service Delivery

• Provide helpdesk support and take ownership of advanced infrastructure, identity, network, and endpoint escalations.
• Communicate clearly, set realistic expectations, confirm resolution, and document devices, accounts, and systems touched.
• Balance urgent support with planned engineering work and create knowledge articles and standard work that reduce recurring issues.

Projects, Automation & Continuous Improvement

• Execute prioritized infrastructure projects from requirements and planning through testing, deployment, documentation, and handoff.
• Use PowerShell or similar scripting tools to automate repetitive administration and improve consistency.
• Evaluate technical requests, recommend practical alternatives, and coordinate outside providers while strengthening Kaspar's internal capability.

Security & Business-System Partnership

• Implement approved hardening and remediation with the Security Analyst and assist with incident recovery as the infrastructure resource.
• Support the hosting, identity, connectivity, and integration needs of ERP and other business systems without owning application functionality or business-process configuration.
• Partner with Operations, Engineering, ERP, and Security to deliver solutions that fit business and manufacturing needs.
• All other duties as assigned by management.

Systems Engineer – IT Operations & Infrastructure Skills and Competencies

• Trusted technical partner who improves systems through hands-on problem solving.
• Clear communication and disciplined documentation.
• Practical automation and continuous improvement.
• Ability to balance immediate support with long-term reliability and standardization.

Systems Engineer – IT Operations & Infrastructure Qualifications

• 3-5 years of hands-on systems administration, systems engineering, or infrastructure experience.
• Practical experience with Windows Server, Active Directory and/or Microsoft Entra ID, Microsoft 365, endpoint administration, and networking fundamentals.
• Working knowledge of TCP/IP, DNS, DHCP, identity and access, endpoint troubleshooting, and core infrastructure services.
• Strong troubleshooting, root-cause analysis, communication, and documentation skills.
• Ability to work independently, collaborate with employees and technical partners, and balance support with planned engineering work.
• Ability to participate in occasional scheduled evening or weekend maintenance and travel occasionally to Kaspar facilities.

Systems Engineer – IT Operations & Infrastructure Preferred Qualifications

• Experience with Microsoft Azure, Intune, virtualization platforms, firewalls, VPNs, backup and recovery systems, and infrastructure monitoring.
• PowerShell or similar scripting and automation experience.
• Experience supporting multi-site or manufacturing environments.
• Experience with IT service management, technical knowledge bases, or standard-work practices.
• Microsoft, CompTIA, Cisco, or comparable certifications; bachelor's degree in a related field preferred, with equivalent experience accepted.

Physical Requirements

• Ability to work primarily on-site and move between office, server-room, and manufacturing areas.
• Ability to travel occasionally between Kaspar facilities.
• Ability to use required personal protective equipment in manufacturing environments.

Work Environment

• Based in Shiner, Texas, in a primarily on-site role.
• Includes multi-site support and occasional facility travel.
• May require planned evening or weekend maintenance.
• Requires PPE use in manufacturing areas.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Time Off
• Profit Sharing
• Counseling