Title: Food Program Supervisor

Location: Shoreline, WA

Work schedule: Full time, 40 hours/week. Monday, Tuesday, and Thursday 8:30am – 5:00pm; Wednesday 8:30am – 7:30pm; Friday 8:30am – 2:30pm. Occasional Saturday availability, pre-planned in advance for special events/outreach.

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/

The career opportunity:

The Food Program Supervisor works with the food team, volunteers, and clients at our no cost food assistance markets. Hopelink provides food assistance to mitigate hunger and support basic food security for low-income households in North and East King County.

The Food Program Supervisor provides coordination of the food program at Hopelink’s Shoreline Market and Service Center and provides guidance, direction, and supervision to volunteer staff. The Food Program Supervisor is responsible for weekly ordering of fresh and non-perishable food from multiple sources, maintains market inventory and overall cleanliness of the market, performs client intake, determines client eligibility, and provides appropriate information and referrals. The Food Program Supervisor provides leadership for the volunteer staff and sets the tone for culturally competent and client focused customer service for all food market participants.

Cultural competency is the key to success in this role and is an important hiring measure. We consider potential through lived experience and what a candidate may bring to the future of the role from that perspective in all hiring for our team. Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

Experience and/or desire to work with low-income families.
Passion for the food team mission and mission of Hopelink.
Commitment to equity, diversity, and inclusion.
Team player, collaborative.
Demonstrated leadership skills.
Demonstrate strong ability to make quick, effective decisions in a high stress environment
Strong commitment to customer service with de-escalation or conflict resolution skills.
Excellent interpersonal and relationship building skills for working with volunteer groups, donors, Hopelink clients, and cross-departmentally.
Organized and adept at administrative tasks and budgets.

Intermediate level proficiency in MS Office suite including Word, Excel, Outlook, Teams, Lists, SharePoint, and general inventory software, etc.
Ability to do physical work and lift to 50 pounds repetitively.
Ability to travel to various Hopelink sites occasionally.
Regular ability and willingness to work weekday evenings (usually 1 or 2 times a week until 7:30pm) and very occasional weekends.

Examples of what you will be doing:

Responsible for the operation of Hopelink’s Shoreline Food Market (daytime & evening distributions), including set-up, operation, and clean up.

Actively participate in supporting a team culture which is collaborative, flexible, supportive and client and mission focused.
Engage directly and hands-on with volunteers during active shifts, working alongside them to support setup, distribution, and clean-up.
Maintain food inventory, knowledgeable (or interested in learning) about current food supplies, rotation of stock and safety in the workplace.
Recruit, train, organize, assign, and lead volunteers by example. Schedule volunteers to ensure necessary support of food market operations.
Utilize an inventory database to assist with food-related data and reports.
Responsible for weekly ordering of fresh and non-perishable food from multiple sources.
Maintain cleanliness and order in the food market.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

Compensation: $27.39/hour ($28.39/hour for bilingual fluency in Spanish or Mandarin)
Up to 10 paid vacation and sick days annually and 10 paid holidays,
Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
Medical, Dental, and Vision benefits after 1 month waiting period
Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink

Learn more about this Employer on their Career Site

Program Supervisor - Food