Salesforce Data Analyst

About MCIM

MCIM is how critical facility operators make every data center stronger. With a purpose-built platform and real-time analytics, MCIM eliminates silos, removes blind spots, and ensures operators never go it alone in managing mission-critical infrastructure.

For too long, data centers have operated with fragmented tools, inconsistent workflows, and unreliable data, capping their potential. MCIM unites operations, maintenance, capital planning, and reliability intelligence into one comprehensive platform built specifically for mission-critical environments.

• No silos — one platform that unites workflows across sites and teams

• No blind spots — clean, first-party data and benchmarking that drive better decisions

• No going it alone — a consultative partner dedicated solely to data center operations

Trusted by leading colocation providers, hyperscalers, and global financial institutions, MCIM is purpose-built to support the complexity, density, and uptime demands of modern digital infrastructure.

The Data Analyst serves as a key resource for transforming complex business and operational data into meaningful insights and actionable solutions for MCIM customers and internal teams. This role combines strong analytical skills with technical expertise in data modeling, integration, and visualization to identify trends, uncover opportunities, and solve complex business challenges. You will work closely with customers, Product, and Operations to understand data requirements, translate those needs into scalable analytics solutions, and build intuitive dashboards and reporting experiences primarily within Salesforce CRM Analytics. Success in this role requires someone who enjoys diving into raw data, connecting information across multiple systems, and turning complex datasets into clear, compelling insights that help customers make better decisions.

You will be successful in this role if you:

• You thrive in solving business challenges using data-driven methodologies

• Your ability to identify patterns, trends, and correlations enables you to unveil opportunities and address operational, data, and business inefficiencies effectively

• You have strong skills and intuition, combining and studying multiple sources of business data for interpretation and analysis

• You love thinking outside of the box to come up with a fix or resolution

• You enjoy diving into raw data and deriving significant findings

• You are excited about mastering the Salesforce.com platform, and specifically the MCIM application.

• You know your way around Microsoft Excel and/or Google Sheets, and you are practiced in using them to validate and enrich data.

• Your data visualizations are intuitive, look outstanding, and convey maximum business value to the end-user

• You delight in presenting innovative, insightful solutions to internal and external customers, especially Senior Level Managers

Job Responsibilities:

• Design, develop, and produce statistical and other analytics reports

• Study and achieve domain expertise in data center design, maintenance & operations, understand their business, data, and systems, and be able to apply that knowledge, focus your data and analytical skills on things that matter to MCIM customers

• Elicit and produce data requirements based on research, client interaction, and careful consideration of the MCIM product and its existing ontology

• Translate business requirements into actionable visualizations. Communicate with all levels of stakeholders as appropriate, including client executives, data modelers, application developers, business users, the product team, and customers

• Work with the Operations & Product Development team to document data requirements across multiple clients and synthesize those requirements into product-grade requirements that adhere to and complement the existing ontology of the MCIM product

• Build interactive and user-friendly dashboards using Salesforce Analytics Studio (Tableau CRM). Utilize SAQL, bindings, and dashboard JSON to support dynamic user experiences.

• Create and maintain dataflows, recipes, and datasets for efficient data ingestion and transformation. Integrate data from Salesforce and external systems (via connectors or APIs).

• Embed machine learning models and AI predictions into dashboards to enhance decision-making.

• Maintain documentation for dashboards, dataflows, and processes.

Job Requirements:

• Bachelor’s degree preferred in mathematics, economics, computer science, information management, statistics, or equivalent experience

• 3+ years of professional work experience working with data integration/ETL, data science, or data visualization

• 3+ years of Salesforce Analytics (i.e., Wave/Einstein Analytics/Tableau CRM) experience

• Adept at queries, report writing, and presenting data findings

• Hands-on experience with database tools such as SAQL, SOQL, and JSON for dashboard development.

• Technical expertise regarding data models, database design, data visualizations (i.e., Tableau), and development

• Experience with dataflows, recipes, and dataset architecture.

• Hands-on experience with DataLakes (Snowflake, Amazon, Databricks)

• Strong data ETL experience using Excel (Vlookup, concatenate, remove duplicates, text-to-columns)

• Experience with a scripting programming language

• Strong communication skills & presentation skills

• Comfortable with learning new things or taking on new responsibilities as we expand into new verticals, integrate with new technologies, or add new features to the product set

Preferred Qualifications:

• Salesforce Certified CRM Analytics and Einstein Discovery Consultant.

• Experience with Salesforce Lightning and custom objects.

• Familiarity with Salesforce APIs, external data connectors, or middleware.

• Experience with Einstein Discovery & AI/ML model integration is a plus.