Account Manager - Shreveport

Candidate must reside in the Shreveport area.

POSITION PURPOSE

Retains, services and upgrades group business by personal contact with group leaders, brokers and consultants of existing groups. Provides service to group leaders and members of existing groups as required. Establishes good relationships with existing groups and brokers in order to maintain the highest level of retention with our group accounts. Accountable for complying with all laws and regulations.

NATURE AND SCOPE

• This role does not manage people
• This job reports to: Departmental Leadership
• Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with:
  
  Other staff members in the regional offices, Customer service, Underwriting, Provider Contracting and any other department as needed to efficiently serve the customer or renew the group.
  
  Brokers, Group Leaders & Employees, Group Management Executives and decision makers, Network providers.

QUALIFICATIONS

Education

• Bachelor's in Business or related field is required
• Four years of related experience can be used in lieu of a Bachelor’s degree.

Work Experience

• 2 years Experience in healthcare sales and/or service is required

Skills and Abilities

• Excellent oral, written, presentation and communication skills.
• Experience with MS Word, Excel, Outlook and PowerPoint.
• Able to create and conduct effective presentations and chair employee meetings.
• Must be able to travel 40% of time within the state and 5% of time out of state. This includes occasional overnight stays.

Licenses and Certifications

• Valid state health and life insurance license is preferred
• Above license must be completed within 180 days
• HIAA, and other industry courses preferred

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Handles major claims issues via contacts through producers and group leaders or other group contacts to ensure timeliness of resolution by forwarding and documenting employee requests for claims related issues, benefit questions or supply requests so they may be handled by the appropriate department in the corporate office.
• Coordinates and facilitates the group renewal process, which includes serving as the main contact person for organizing meetings that will include the appropriate internal personnel and major decision makers within the group in order to attain the retention goals of the company.
• Conducts employee enrollment meetings and answers related benefit questions in order to promote accurate and expedient group renewals.
• Makes presentations to producers and existing customers by providing a comprehensive analysis of benefits and rates, introducing and selling ancillary products to increase product offering in group health accounts and recommending additional coverage to existing groups and brokers to increase to specified targets and divisional and/or corporate goals.
• Assists in the organization and participation of office visits for prospective or renewing groups by determining home office staff participants, assisting in the development of presentations to the group, and determining what areas of the company, if any, should be toured, as well as any other related tasks in order to help the company in achieving its membership goals.
• Maintains updated and accurate records of all telephone conversations, notes, meetings, or documents sent to all internal and external contacts via the corporate automated tracking system for easy retrieval and reference purposes.

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize, and analyze are required.