Technical Services Team Supervisor

  SAIC is pleased to announce an opening for the position of Technical Services Team Supervisor. We are seeking an experienced and motivated leader who is committed to driving team success, maintaining operational excellence, and fostering a positive work environment. This is an on call role with work schedule operations Sunday-Friday 8PM-6:30AM; these hours are subject to change. Ideal candidate will come from a leadership background who is able to adapt to a fast paced, changing environment.

This role is a Hybrid/Remote role in Fort Huachuca, AZ, must be local to area to be considered.

JOB DUTIES:

• Primarily responsible for the professional development of team members through the performance management process.

• Contribute to Help Desk Improvement by communicating observed gaps in team knowledge

• Exercise independent judgment within generally defined objectives and policies.

• Communicate with other departments, senior management, functional peer groups, technical staff and customers to ensure satisfactory customer support and gain cooperation.

• Responsible for maintaining and following detailed operational procedures ensuring contract terms are met and will continuously improve quality of service delivery and provide value added customer service.

• Use of monitoring tools to provide feedback to team members

• Provide focus to staff by established policies and procedures and implements and administers policies that affect employees.

• Perform full range of managerial duties for employees supervised, including recruitment, salary administration, performance reviews, counseling and employee development.

• Oversee the appropriate development and retention of documentation and records.