Bilingual Patient Coordinator - English/Spanish

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

We are seeking a front desk Patient Coordinator for our Primary & Specialty Clinic - Holly St. Must be bilingual (Spanish/English). Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Some experience working in a healthcare setting strongly preferred. The schedule for this position will be Monday - Thursday 7:30 - 5:00 PM, Friday 7:30 am - 12:30 pm occasional evening and Saturday hours.

Responsibilities 

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic. 
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily. 
• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries. 
• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times. 
• Keeps management team informed of all activities and on goings in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA. 

Skills

• Ability to perform cash, check and credit card payment transactions with accuracy. 
• Bilingual Spanish/English preferred
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds. 
• Knowledge of computer software such as Microsoft Office Software.
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High school diploma or equivalent required. 
• Bilingual Spanish/English is required. 
• 6 months Customer service experience is required.

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! 
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and Holidays
  • Employee Discounts for Care