Patient Service Representative

Description

ABOUT PRIMOR HEALTH

Primor Health is a multi-state, value-based primary care organization dedicated to delivering proactive, high-quality care to Medicare patients. We focus on prevention, care coordination, and operational excellence to improve outcomes for the communities we serve. As we continue to grow across Texas, New Mexico, and Nevada, we are building the teams, systems, and capabilities needed to scale a high-performing care model. For candidates who want to do meaningful work in a fast-moving environment, Primor offers the opportunity to make a visible impact while growing with the organization.

ABOUT THE ROLE

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. This position is responsible for greeting and checking-in patients, obtaining patient information, collecting payments, assisting with necessary paperwork, and fulfilling other customer service or administrative duties.

WHAT YOU WILL DO

• Register, schedule, and reschedule patients for new and follow-up appointments while ensuring an efficient and positive patient experience.
• Answer incoming patient calls, address questions, and provide timely, courteous assistance.
• Accurately enter and maintain patient demographic, insurance, and clinical information in the electronic health record (Athena and/or eClinicalWorks).
• Verify insurance eligibility and assist patients with questions regarding billing, copayments, balances, and payment options while collecting payments as appropriate.
• Screen and route incoming calls to the appropriate department or team member to ensure timely resolution of patient needs.
• Process medical records requests and maintain accurate, confidential patient documentation in compliance with HIPAA and organizational policies.
• Collaborate with providers, clinical staff, and fellow team members to support efficient clinic operations and deliver exceptional patient-centered service.

Requirements

Additional Experience 

• Previous experience in front office or similar role preferred
• High school diploma or GED
• Experience using an Electronic Medical Record system as well as foundational computer skills, including Microsoft Office Suite and the Internet. Ability to navigate at a basic level within web-based applications.
• Ability to learn and follow HIPAA requirements and respect patient privacy rights
• Strong organizational and multitasking skills.

WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 90 DAYS

• You have established yourself as a reliable first point of contact for patients by delivering exceptional customer service, maintaining a welcoming front office environment, and ensuring patients are checked in and assisted efficiently.

• You demonstrate proficiency in the electronic health record (Athena and/or eClinicalWorks), accurately scheduling appointments, verifying insurance, collecting required documentation, processing payments, and maintaining complete and accurate patient records.

• You contribute to smooth daily clinic operations by effectively managing provider schedules, coordinating patient communications, supporting the clinical team, and helping maintain an organized, efficient, and patient-centered practice.