Central Station Alarm Dispatcher

Job DetailsJob Location: Silver Spring, MD 20910Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $20.00 HourlyTravel Percentage: NoneJob Shift: 2nd ShiftNow Hiring: Alarm Monitoring Operators (Full-Time)   Emergency 24, Inc. – Downtown Silver Spring, MD 24/7 Alarm Monitoring Call Center Emergency 24 is hiring Telephone Operators to join our professional alarm monitoring team. This is a fast-paced, customer-focused call center role with paid training, competitive pay, and growth opportunities. About Emergency24 Emergency24, Inc. is a nationally recognized alarm monitoring company with decades of experience providing reliable, 24/7 monitoring services to customers across the country. We are known for our stability, long-standing client relationships, and commitment to high-quality service. Emergency24 offers a supportive work environment, strong team culture, and competitive pay and benefits for employees looking for long-term career opportunities. Pay & Benefits $18.00 per hour Paid training at $18.00 per hour Monthly and quarterly incentive bonus programs Medical, dental, vision, and additional benefits after 90 days Available Full-Time Shifts (40 Hours per Week) 2nd Shift 3:30 pm to Midnight 1 Shift: Wednesday, Thursday, Friday, Saturday, Sunday (3:30 pm to Midnight) 1 Shift: Thursday, Friday, Saturday, Sunday, Monday, (5:00 pm to Midnight, 32.5 hrs.) Split Shift (2 positions) 1 Shift: Friday, Saturday, Sunday: 8:30 AM – 5:00 PM Monday, Tuesday: 3:30 PM – Midnight 1 Shift: Saturday, Sunday, Monday: 8:30 AM – 5:00 PM Tuesday, Wednesday: 3:30 PM – Midnight QualificationsPurpose of the Position Respond to alarm activations by calling the premises to verify alarm activity. Operators handle continuous incoming and outgoing calls from customers, alarm technicians, and business owners. The role includes answering questions, reviewing alarm history, and dispatching alarms to police and fire departments nationwide while striving for one-call resolution. What You’ll Do Answer incoming calls and place outgoing calls Verify alarm activations with customers Dispatch alarms to emergency services Communicate clearly and professionally in high-pressure situations Access and document alarm activity using computer systems Adhere to assigned schedules and quality standards What We’re Looking For Strong customer service skills and a professional phone presence Clear speaking voice with proper grammar Effective listening and communication skills Attention to detail and ability to work under pressure Courteous, reliable, and coachable Basic computer skills Training & Job Requirements Paid training Monday–Friday, 12:00 PM – 8:30 PM Training duration approximately 6–8 weeks Must be able to sit for extended periods and multitask High school diploma required Security background check and integrity testing required Physical Requirements Ability to sit for extended periods of time while working at a computer workstation Ability to speak clearly and listen attentively for prolonged periods of time Ability to view computer screens and read information accurately, including small text Ability to use a keyboard, mouse, and telephone simultaneously Ability to input data accurately while speaking with callers Ability to remain alert, focused, and attentive in a fast-paced, 24/7 monitoring environment Ability to respond quickly and calmly to high-priority emergencies Ability to multitask and switch between systems and calls efficiently Ability to maintain concentration during repetitive tasks Ability to work scheduled shifts, weekends, and holidays as required   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.   How to Apply Please email your resume to: Bernie@emergency24.com