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employees. Maintain documentation of training activities. Handle registration and training logistics. Prepare and administer competency tests.
Minimum Education
Bachelor's Degree Or equivalent combination of education and or experience in a related field (Required)
Minimum Work Experience
2 years Related experience. (Required)
Required Skills/Knowledge
Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.
Experience using Microsoft Publisher, Microsoft office, internet and CNHS Intranet.
Functional Accountabilities
Training Development
- Assist in the design, development and coordination of training sessions, programs and competency testing staff.
- Prepare, assemble and revise course materials as requested to meet customer needs.
- Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.
- Conduct training, development, competency testing and general clinic orientation sessions for staff.
- Assist in evaluation of effectiveness of training programs.
- Develop presentation materials, lead meetings and facilitate workgroups.
- Maintain training documentation, include registration and completion records.
- Maintain master training calendar, ensure availability of equipment, space and materials.
- Handle registration and training logistics.
- Prepare course advertising materials; coordinate schedule of external and internal training resources.
- Communicate all set ups of training sessions and ensure necessary materials and supplies are available.
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Organizational Accountabilities
Training Program Improvement
- Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.
- Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.
- Apply quality management and process improvement principles and tools, using strong statistical analysis and technical skills.
- Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
- Anticipate and responds to customer needs; follows up until needs are met
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others’ ideas and opinions
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
- Use resources efficiently
- Search for less costly ways of doing things
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