Administrative Assistant

Administrative Assistant Bilingual Wanted! 

About Us: At Rock Creek, we believe in empowering individuals to live fulfilling and independent lives. We provide comprehensive support services to individuals with intellectual, developmental disabilities and co-occurring disorders, fostering their growth, independence, and happiness. At Rock Creek, we're not just a team – we're a family driven by love, compassion, and the unwavering belief that everyone deserves to live a life filled with purpose and joy.

What We’re Looking For:

Rock Creek Foundation is seeking a full-time Bilingual (Spanish/English) Administrative Coordinator to join our team in Silver Spring, MD. This role requires strong organizational skills, a person-centered approach, and excellent communication abilities. This position requires a high level of organization, a person-centered attitude, and excellent communication skills. Candidates should be responsible, reliable, have a good work ethic They should be able to work effectively as part of a team and have access to a personal vehicle for business-related travel.

What You'll Do:

• Retrieves voicemail messages and forwards them to appropriate personnel in a timely manner
• Serves as the primary administrative support for Plum Orchard programs, including DDA and MHA 
• Responds to inquiries related to Developmental Disabilities and Mental Health programs and routes requests appropriately
• Coordinates intake assessments and manages administrative intake processes for DDA and MHA programs
• Maintain program waitlists, admission documentation, and related correspondence
• Supports interdepartmental communication and assists program leadership across service lines
• Answers incoming telephone calls, determines caller needs, and directs calls to the appropriate personnel or department
• Takes and relays messages or transfers calls to voicemail when staff are unavailable
• Responds to general inquiries regarding the organization and provides addresses, directions, and other relevant information
• Greet on-site visitors, determines the purpose of visits, and notifies appropriate personnel
• Monitors visitor access and issues visitor passes in accordance with office procedures
• Receives, sorts, and distributes incoming mail and routes internal publications as needed
• Performs general clerical duties, including filing, photocopying, scanning, and collating documents
• Maintains and distributes updated telephone directories
• Schedule conference room usage for meetings as requested by staff
• Ensures the reception area is maintained in a clean, organized, and professional manner
• Issues visitor badges and directs visitors to the appropriate sign-in location
• Schedules intake assessments, collaborates with the intake team, makes recommendations to appropriate team members, and coordinates consumer trial visits
• Maintains departmental waitlists and distributes admission decision documentation as required
• conduct quarterly meetings with family members and assists in the development of family support services
• Assists departments with the development and coordination of virtual support services
• Coordinates and plans large-scale company events, including holiday celebrations and Family and Friends Day
• Attends all mandatory meetings as required
• Transports individuals using a personal vehicle, as necessary and in accordance with company policy
• Reviews and responds to work email at the beginning and end of each shift
• Participates in and successfully completes all required trainings
• Assists with quarterly chart audits
• Monitors daily attendance and submits required information to the Finance department
• Assists with supply purchasing, inventory management, and credit card reconciliation
• Performs other related duties as assigned
   

What We Require:

• (2) year experience.
• Must be able to speak English/Spanish fluently
• High school diploma or general education degree (GED).
• Must have access to a personal vehicle for business purposes and possess a valid driver’s license with less than two (2) points as well as current automobile insurance.
• Must be able to work with “high-risk” consumers who have mental illnesses as well as developmental and physical disabilities. We expect all staff to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

 What We Offer

At The Rock Creek Foundation, you’re not just an employee — you’re a valued change agent. Here’s what you can expect: 

We understand that no candidate is perfectly qualified for any job, and we believe that diversity of background and experience makes for better problem-solving and collaboration, which is why we are dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, a passion for making an impact, a personal desire to grow, and the ability to help individuals heal, recover, and thrive.

Disclaimers:

Rock Creek Foundation aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values.

Rock Creek Foundation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Rock Creek Foundation participates in E-Verify. http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf