Information Process Engineer

We are seeking an engineer or analyst who combines knowledge management experience, business process fluency, and digital transformation familiarity. Candidates should be comfortable supporting assessments of federal IT and collaboration platforms and translating findings into practical requirements, recommendations, and transition planning inputs. 

Essential Duties & Responsibilities 
Reasonable Accommodations Statement 

To succeed in this job, an individual must be able to satisfactorily perform each essential duty. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions. 

Knowledge Management & IT Systems Assessment 

• Support assessments of client knowledge management practices and supporting IT systems, including how they enable access to work products, decisions, and historical documentation throughout their lifecycle 
• Identify and document major repositories, collaboration platforms, and document management systems in use across the assessed organizational footprint 
• Provide input into process re-engineering, implementation planning, and post-implementation program evaluation activities, when applicable 

Technology Recommendations & Requirements Development 

• Support recommendations to better utilize the client’s current IT stack in support of “to-be” re-engineered processes 
• Contribute to future IT and technology enhancement recommendations that support the agency’s organizational and process improvement goals 
• Develop requirements and transition plans for recommended technology and knowledge management improvements 

Implementation Support 

• Support implementation planning by identifying technology-related dependencies, risks, and sequencing considerations 
• Execute implementation efforts using Agile practices 
• Coordinate with other HHS stakeholders focused on technology to ensure redesign efforts align with subagency systems, initiatives, and data management modernization priorities 

Minimum Qualifications 

• Bachelor’s degree required; Master’s degree in Information Systems, Information Management, Engineering, or a related field strongly preferred 
• 3+ years of experience in knowledge management, information systems, digital transformation, or business process engineering 
• Demonstrated experience assessing IT systems/knowledge management infrastructure and developing technology recommendations in a federal agency context 
• Experience developing system/technology requirements and transition plans 
• Authorized to work in the U.S. indefinitely without sponsorship. 
• Ability to obtain public trust. 

Preferred Qualification 

• Prior experience with HHS or another federal regulatory/health agency 
• Certified ScrumMaster (CSM) and/or ICAgile Certified Professional (ICP) 
• Experience with federal knowledge management platforms and document management systems 
• Experience supporting IT modernization or data management modernization initiatives 

Compensation & Benefits

PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn more about PFS Benefits.

The posted salary range is the company’s good-faith estimate for this role. PFS benefits and compensation are determined by various factors, including, but not limited to, location; the individual's particular combination of education, knowledge, skills, competencies, and experience; as well as contract and organizational requirements.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.

Accommodations

PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at recruiting@pfs.us. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.

Workplace Health, Safety, and Compliance

This position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• Opt out at any time by texting "stop".