Client Care

Job DetailsJob Location: SILVER SPRING, MD 20902Salary Range: $22.00 - $29.00 HourlyWhy Apex? Most hospitals say they care about culture. We designed ours. Apex Vets is an independently owned emergency & specialty hospital built on what we call the Apex Climb—a team-first approach where no one climbs alone. We operate like a rope team: we support each other, communicate clearly, and move forward together, especially when things get hard. For many clients, you are the very first person they meet. The compassion, professionalism, and confidence you bring can shape their entire experience. What Makes This Role Different You're not "just answering phones." You're the first impression of the hospital and an essential part of the emergency team. Every shift is different. One moment you're welcoming a worried family through the front door. The next you're coordinating incoming emergencies, answering questions, and helping keep the hospital running smoothly. If you enjoy fast-paced environments, solving problems, and helping people during difficult moments, you'll find purpose in this role. What You’ll Do Welcome clients and patients with professionalism and compassion Answer phones and coordinate incoming emergency cases Check in patients and obtain accurate client and patient information Process payments and maintain accurate records Communicate with doctors, technicians, and clients throughout the visit Manage multiple priorities while maintaining a calm, organized front desk Support the Client Care team in delivering an exceptional client experience This is fast-paced, team-oriented emergency medicine where no two shifts are the same.QualificationsWho Thrives Here (The Apex Climb Mentality) People who: Communicate clearly and kindly Stay calm under pressure Can juggle multiple priorities without losing composure Adapt quickly when things change (they will) Take initiative and solve problems before being asked Handle emotional clients with empathy and professionalism Want to be part of a mature, accountable team Know when to ask for help—and when to step forward A sense of humor helps. So does common sense. What You’ll Gain Competitive pay Medical, dental, and vision insurance 401(k) with employer match Paid time off Continuing education support Structured training and skill progression On-site gym Wellness room Large break space A leadership team that teaches, supports, and climbs alongside you We invest in assistants because they become the backbone of the hospital. Requirements High school diploma or GED 2+ years of customer service experience  Strong computer, communication, and multitasking skills Reliability, punctuality, and follow-through Ability to lift up to 40 pounds and remain on your feet throughout the shift Ability to navigate difficult conversations with patience and professionalism Veterinary experience is a plus, but not required Schedule Day, evening, overnight, opportunities available Weekend availability required Full-time position Ready to Join the Team? If you're looking for a place where you can make a difference every day, support clients during meaningful moments, and be part of a team that truly has each other's backs, we'd love to meet you. Apply to learn more about the role and the team.