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Role and Responsibilities
• Manage the efficient and cost-effective operation of a single store, which includes, but is not limited to profitability, employee relations, marketing, optimum food and labor costs, and minimizing waste.
• Foster a culture of upward development of team members.
• Ensure that operational standards for the store are met.
• Inspect all prep areas, equipment, and utensils to ensure sanitary standards are met in accordance with company and local health department standards.
• Prepare reports to track metrics including food cost, waste, sales, inventory and hours worked by team members.
• Construct the "Prep Chart" and complete/supervise product prep.
• Oversee the physical facility including minor repair and preventive maintenance on equipment.
• Monitor inventory of food and beverage products.
• Monitor build-to levels and submits orders to vendors that are within store guidelines.
• Check all vendor deliveries for type, quantity, and cost accuracy.
• Communicate menu/price changes, shortages and encourages team members to promote specials and add-on sales.
• Project and recognize accurate sales trends to ensure accurate levels of product.
• Monitor and manage the communication with guest, resolving guest concerns with the utmost professionalism, maintaining total guest satisfaction.
• Monitor cash procedures in the store and ensure accuracy of bank deposits, cash drawers, and justify all cash variances.
• Track and reconcile all promotion coupons and balance them with the daily sales report.
• Recruit, interview, staff, conduct orientations, and train store team members.
• Evaluate work performance, completing performance evaluations and handling corrective disciplinary action of team members.
• Prepare and post the weekly schedules for team members in accordance with state and/or local scheduling laws. In locations with no predictive scheduling requirements exist, team member schedules must be posted at least one week in advance.
• Ensure store complies with all Federal, State and Local labor laws.
• Respond promptly to customer needs; solicit customer feedback to improve service and respond to requests for service and assistance with ease.
• Participate in local store marketing (LSM) activities for the market.
• Maintain a professional appearance at all times by wearing clean and wrinkle-free uniform and ensure all team members maintain the same image.
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Qualifications/Requirements
Proven ability to lead in a fast-paced, high volume environment as part of a team
Must have basic computer competency
Be Customer-service oriented with effective communication skills and the ability to multi-task
Be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours a day and lifting up to 50 pounds
Must be able to work overtime as needed
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