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Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!
JOB SUMMARY
Implement and ensure compliance with approved procedures, train, supervise and monitor performance of Team Members to ensure smooth and efficient gaming during shift. Promote exceptional guest service and the continued success of all programs required.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible to provide excellent customer service to all guests.
- Responsible to change ticket paper, write up jackpot forms correctly, fix minor problems with slot machines, be able to read casino glass and pay table information, and be able to recall vital game histories.
- Promote sign up of the Rockstar Rewards Card to include all available personal information required to contact the guest.
- Performs other duties as assigned. Responsible for the overall integrity of daily operations, cleanliness of the casino floor, and input on projects.
REQUIRED SKILLS AND ABILITIES
Must have an outgoing, energetic, and enthusiastic attitude. Good oral and written communication skills. Must be fluent and literate in English. Must possess excellent interpersonal and employee relations skills. Must be able to listen and respond to visual and aural cues. Must be able to tolerate areas containing varying noise, smoke, and temperature levels.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
- Work varying schedules to reflect the business needs of the property.
- Develop effective problem-solving skills with the ability to exercise independent judgment within established policies.
- Respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors in a fast-paced environment.
- Lift 50-75lbs, stand and walk, and move easily around the slot floor as well as entire property for the entire shift.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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