Description

POSITION SUMMARY

The Teller II is responsible for providing exceptional customer service by accurately and efficiently processing financial transactions and supporting account opening procedures in accordance with Bank policies. This role demonstrates a higher level of knowledge and experience than Teller I and plays a key part in identifying customer needs, resolving account issues, and cross-selling Bank products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Transaction Processing & Customer Service

Portray a professional company image and engage in courteous, friendly communication with customers
Actively listen to customer needs to determine appropriate service actions
Accurately process deposits, withdrawals, payments, and other financial transactions, ensuring adherence to all policies and procedures
Cash checks and pay out monies after verifying endorsements, available balances, and identification
Balance and reconcile cash drawer daily using manual and machine methods
Receive and count daily inventories of cash and drafts
Monitor branch vault and ATM balances; order or distribute cash to maintain proper levels
Execute special services such as retirement contributions, night deposits, and mail deposits per Bank policy
Identify and resolve discrepancies in transactions, maintaining accurate records of all activity

Operational Support

Perform general clerical duties including typing, filing, and answering a multi-line phone system
Count, verify, and post incoming armored car deposits
Compose and mail customer statements and correspondence regarding account discrepancies, maturity notices, or unpaid items
Support branch operations and staff as needed

Customer Onboarding & Account Services

Demonstrate proficiency in opening various deposit accounts including savings, checking, and money market
Maintain compliance with regulatory requirements and Bank policies during account setup
Conduct customer identification screenings and explain account terms and disclosures
Provide support for customer account maintenance including changes to personal data, account closures, and service requests
Explain and promote Bank products and services using a needs-based approach informed by customer data and interaction history
Analyze customer credit and financial data to determine eligibility for account openings

ADDITIONAL RESPONSIBLITIES

Perform other related duties and responsibilities as assigned by management.

Requirements

EDUCATION & EXPERIENCE

High School Diploma or equivalent work experience
Minimum of two (2) years of experience in customer service/cash handling

Central Bank is an Equal Opportunity Employer.

All qualified applicants will receive consideration without regard to race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law.

We make all reasonable accommodations to meet the obligations under the Americans with Disabilities Act (ADA) and applicable state disability laws.

Learn more about this Employer on their Career Site