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Customer Service Representative - Onsite or Remote

FIRST PREMIER BANK
Posted 2 months ago, valid for 16 days
Location

Sioux Falls, SD 57193, US

Salary

$17.25 - $19.15 per hour

Contract type

Full Time

Paid Time Off
Wellness Program

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Sonic Summary

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  • At First PREMIER Bank and PREMIER Bankcard, we foster a culture that prioritizes personal success, respect, and wellness, offering a rewarding environment for our employees.
  • The job, located in Sioux Falls, SD, pays between $17.25 and $19.15 per hour, with additional monthly incentives available for top performers.
  • Candidates are not required to have bilingual skills, but those who are fluent in English and Spanish will receive a 10% pay differential.
  • We provide extensive paid training for up to three weeks and ongoing training opportunities to ensure future success.
  • Full-time and part-time positions are available with varying shifts, and employees enjoy a comprehensive benefits package, including medical coverage and a 401(k) matching program.

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD 
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.25-19.15/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site
This job is offered on-site in Sioux Falls and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

  • Full Time: Monday-Friday 12:30pm-9:00pm, Every other Saturday 8:00am-4:30pm
  • Full-Time: Monday-Friday 12:00pm-9:00pm, Every other Saturday 8:00am-4:30pm
  • Part Time: Monday-Friday 2pm-9pm, other Saturday 8:00am-4:30pm
  • No Sundays!

About the Role

  • Answer inbound calls about our products and services.
  • Understand policies and procedures used for daily operations.
  • Take accountability for customer satisfaction with a highly professional demeanor.
  • Demonstrate a strong phone presence while assisting those with less than perfect credit.
  • Achieve high satisfaction on customer surveys.
  • Participate in team meetings.

Training

  • Extensive paid training program, up to 3 weeks in length.
  • Ongoing training opportunities for future success!

Pay
Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay. 

  • Top 75% of associates are eligible for incentives
  • Career path from Associate I to Associate IV – each step earning an increase in pay
  • Earn up to an additional $3.50/hr. when working non-traditional hours
  • Bilingual skills are compensated in the form of a 10% differential
  • Flex Scheduling opportunity for top performers

Competitive Benefits Package

  • Full medical benefits for 20+ hours/week
  • FREE dental and vision coverage
  • Generous time off plans including PTO, Sick Pay, and Bonus Days
  • 401(k) – dollar-for-dollar match up to 5% of total compensation
  • Special discounts and offers for events at the Denny Sanford PREMIER Center
  • Employee Wellness Program
  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
  • Fun Employee Parties

Our Culture

  • We have an emphasis on personal success, respect, health, wellness, fun and giving back
  • Employees are rewarded, valued, and celebrated for hard work.
  • Career advancement opportunities is a way PREMIER leaders show they care.
  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.



Learn more about this Employer on their Career Site

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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.