Description

At Goal Solutions, this role exists to help launch new servicing clients, implement new programs, and expand our backup servicing operations within Launch Servicing Solutions.

When onboarding and implementation slow down, revenue slows down. You will help remove those delays by keeping client launches, system setup, and cross-team coordination moving forward.

What You’ll Do

Coordinate client onboarding and servicing implementations, coordinating conversions, managing timelines, and ensuring successful launches
Translate business needs into system requirements support testing, and drive process and system improvements
Analyze servicing data, support file mapping and validation, and partner with IT on system enhancements
Manage backup servicing operations, ensuring accuracy, compliance, and readiness
Manage cross-functional projects, track risks, maintain documentation, and provide clear status updates
Anticipate risks early and mitigate issues to maintain delivery timelines

What to Expect in This Role

Fast-moving, highly cross-functional role, operating in a dynamic and fast-paced environment.
Managing concurrent deadlines across multiple projects
Regular communication and coordination with both internal teams and external clients
Hands-on work with data files and servicing systems
Shifting priorities driven by client needs and evolving business demands
Taking ownership of deliverables with minimal step-by-step guidance

You’ll Be a Great Fit If You

You learn systems quickly and are comfortable diving into technical detail
You are highly organized and can manage competing priorities
You communicate clearly and proactively across teams
You enjoy solving problems in real time, not waiting for instructions
You can work independently while staying aligned with stakeholders

What You Bring – Required

2+ years in loan servicing, program management, or client implementation
Experience working with data files, data mapping, or system integrations
Strong ability to manage multiple priorities in a fast-paced environment
Experience working cross-functionally with technical and business teams

What You Bring – Nice to Have

Experience in consumer lending, or financial services
Experience as a 3rd party servicer, servicing platforms or loan conversion
Basic knowledge of SQL

Success Looks Like

Independently manage key parts of client onboarding and implementation
Help expand backup servicing capabilities and processes
Take ownership of recurring monthly servicing responsibilities
Execute effectively to reduce bandwidth constraints on senior team members

Why Goal Solutions

Competitive salary + bonus eligibility
401(k) with 4% company match
Medical, dental, vision, and HSA ($1,700 annual contribution)
14 paid holidays (including your birthday)
Paid parental leave, tuition reimbursement, and long-term incentives

Apply

Apply if you like fast-paced implementation work, solving data and systems challenges, and owning critical pieces of client onboarding and delivery.

Learn more about this Employer on their Career Site

Senior Program Management Administrator