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For more than 50 years, Active Generations has been a trusted leader in supporting adults through wellness programs, essential services, and meaningful community connections. With a growing team across multiple locations, we continue to evolve and expand our impact while staying grounded in our mission.
Our work centers on creating environments where people can thrive—physically, socially, and emotionally. Through wellness and nutrition programs, caregiving services, and opportunities for connection, our team works together to promote active lifestyles and overall well-being. We’re guided by teamwork, compassion, and adaptability, and we’re looking for individuals who want their work to have genuine purpose and lasting impact.
SUMMARY:
The Caregiver Concierge serves as a primary resource and support contact for caregivers throughout South Dakota, connecting individuals with services, education, support networks, and community resources that enhance their ability to care for loved ones. This position provides direct caregiver support through a concierge platform, facilitates evidence-based caregiver education programs, develops statewide partnerships, and assists with the ongoing development and evaluation of caregiver support initiatives. The Caregiver Concierge plays a key role in expanding access to caregiver resources, promoting caregiver well-being, and supporting grant-funded program objectives.
ESSENTIAL FUNCTIONS:
- Provide compassionate one-on-one support, resource navigation, and referral assistance to caregivers through the Caregiver Concierge platform, connecting individuals with local, regional, and statewide services and resources.
- Assist in the development, testing, implementation, and ongoing evaluation of the Caregiver Concierge mobile application, ensuring a positive user experience, accurate resource information, and meaningful data collection.
- Collaborate with the State and organizational leadership to identify priority chronic health conditions and caregiver populations served through the Caregiver Concierge initiative.
- Develop, maintain, and regularly update a comprehensive statewide directory of caregiver resources, healthcare providers, educational opportunities, support groups, community programs, and cancer-related services.
- Maintain and promote a statewide calendar of caregiver support groups, educational classes, workshops, and related events available through community partners.
- Conduct outreach and build collaborative relationships with healthcare systems, nonprofit organizations, community agencies, and other stakeholders to expand caregiver support services and increase statewide access to resources.
- Promote awareness and utilization of the Caregiver Concierge platform through community outreach, presentations, marketing efforts, and partnership development.
- Facilitate virtual evidence-based caregiver education programs, support groups, and educational classes, while conducting occasional in-person workshops, presentations, and outreach events throughout South Dakota.
- Respond to caregiver inquiries and provide individualized guidance, education, problem-solving, and follow-up to address caregiver needs and connect individuals with appropriate services.
- Collect, maintain, analyze, and report program data, participant engagement, outcomes, and resource utilization to support program evaluation, grant reporting, and continuous quality improvement.
- Prepare and submit timely monthly program reports, supporting documentation, and other grant deliverables in accordance with contract requirements.
- Assist with tracking program expenditures, maintaining required documentation, and supporting grant reimbursement and financial reporting processes.
- Participate in state-directed meetings, programmatic workgroups, webinars, trainings, conferences, and collaborative initiatives to support implementation and continuous improvement of the Caregiver Concierge program.
- Collaborate with the State and community partners on initiatives that strengthen caregiver programming and improve access to caregiver support services throughout South Dakota.
- Represent Active Generations professionally in community meetings, outreach events, conferences, and partnership initiatives while serving as an ambassador for caregiver support services across the state.
- Perform other duties as assigned in support of grant objectives, organizational priorities, and caregiver needs.
EDUCATION & EXPERIENCE:
- High School Diploma or GED required.
- Bachelor's degree in Social Work, Human Services, Healthcare Administration, Public Health, Health Sciences, or a related field preferred.
- An equivalent combination of education and relevant experience may be considered.
- Experience providing direct support, case management, resource navigation, community outreach, education, caregiver services, healthcare services, or nonprofit program coordination is preferred.
- Experience facilitating classes, support groups, or educational programs and working with diverse populations is beneficial.
 KNOWLEDGE, SKILLS & ABILITIES:Â
Knowledge of caregiver challenges, aging services, healthcare systems, community resources, and support programs. Ability to build and maintain collaborative relationships with caregivers, healthcare providers, community organizations, and other stakeholders. Strong interpersonal, communication, and customer service skills with the ability to provide compassionate and supportive guidance to individuals experiencing stress or caregiving challenges. Ability to facilitate educational programs, presentations, and group discussions in both virtual and in-person settings. Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and meet deadlines. Ability to collect, track, and report program data accurately. Proficiency with Microsoft Office applications, virtual meeting platforms, database systems, and web-based applications. Ability to learn and effectively utilize emerging technologies, including caregiver support platforms and digital resource tools. Ability to work independently while contributing to a collaborative team environment.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
- Ability to sit, stand, walk, bend, reach, and perform repetitive hand and wrist movements throughout the workday while operating computers, telephones, and other office equipment.
- Ability to communicate effectively in person, by telephone, and through virtual communication platforms with caregivers, healthcare professionals, community partners, and the public.
- Ability to occasionally lift, carry, transport, and set up program materials, supplies, or equipment weighing up to 25 pounds.
- Ability to facilitate educational programs, presentations, meetings, and outreach activities in both virtual and in-person settings.
- Ability to travel throughout South Dakota, including occasional evening, weekend, and overnight travel, to support meetings, conferences, outreach events, educational programs, and organizational initiatives.
- Work is performed primarily in an office environment with regular use of technology and frequent interaction with caregivers, community partners, and healthcare organizations.
LEADERSHIP & MANAGEMENT:
Reports to: Adult Day and Caregiver Services Director
Direct reports: None.
ACCOMMODATION:
Active Generations is committed to providing equal employment opportunities and complying with the Americans with Disabilities Act (ADA). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants or employees who require accommodation during the application or employment process should contact Human Resources.
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