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Customer Service Associate

FIRST PREMIER BANK
Posted 7 days ago, valid for 19 days
Location

Sioux Falls, SD, US

Salary

$17.25 - $19.15 per hour

Contract type

Full Time

Paid Time Off
Wellness Program

By applying, a FIRST PREMIER BANK account will be created for you. FIRST PREMIER BANK's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

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  • At First PREMIER Bank and PREMIER Bankcard, the company fosters a culture of personal success, respect, and wellness, offering various health benefits and career advancement opportunities.
  • The job location is in Sioux Falls, SD, with full-time and part-time positions available, and a pay range of $17.25 to $19.15 per hour, with additional monthly incentives possible.
  • Fluent bilingual skills in English and Spanish are compensated with a 10% differential, although they are not a requirement for the position.
  • Candidates are expected to have no specific year of experience required, as extensive paid training is provided for up to three weeks.
  • The company emphasizes employee appreciation through events such as concerts and giveaways, while also supporting community volunteerism.

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Job Description

Location: Sioux Falls, SD 
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $17.25-19.15/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site
This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

  • Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm

  • Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm

  • No Sundays!

About the Role

  • Answer inbound calls about our products and services.

  • Understand policies and procedures used for daily operations.

  • Take accountability for customer satisfaction with a highly professional demeanor.

  • Demonstrate a strong phone presence while assisting those with less than perfect credit.

  • Achieve high satisfaction on customer surveys.

  • Participate in team meetings.

Training

  • Extensive paid training program, up to 3 weeks in length.

  • Ongoing training opportunities for future success!

Pay
Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay. 

  • Top 75% of associates are eligible for incentives

  • Career path from Associate I to Associate IV – each step earning an increase in pay

  • Earn up to an additional $3.50/hr. when working non-traditional hours

  • Bilingual skills are compensated in the form of a 10% differential

  • Flex Scheduling opportunity for top performers

Competitive Benefits Package

  • Full medical benefits for 20+ hours/week

  • FREE dental and vision coverage

  • Generous time off plans including PTO, Sick Pay, and Bonus Days

  • 401(k) – dollar-for-dollar match up to 5% of total compensation

  • Special discounts and offers for events at the Denny Sanford PREMIER Center

  • Employee Wellness Program

  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year

  • Fun Employee Parties

Our Culture

  • We have an emphasis on personal success, respect, health, wellness, fun and giving back

  • Employees are rewarded, valued, and celebrated for hard work.

  • Career advancement opportunities is a way PREMIER leaders show they care.

  • Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.




Learn more about this Employer on their Career Site

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By applying, a FIRST PREMIER BANK account will be created for you. FIRST PREMIER BANK's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.