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REPORTS TO: Regional Manager
SUPERVISES: Assistant Store Manager & 3+ Retail Sales Associates
OVERVIEW
Founded in 1956, the Christopher & Banks motto is Effortless Style for Real Life. This Brand specializes in offering women’s value-priced apparel and accessories that cater to women of all sizes. https://www.christopherandbanks.com/
The Store Manager is responsible for managing store operations to ensure a great customer experience and maximum profitability. As a Store Manager you help maintain exceptional store visual presentation and drive sales growth.
KEY RESPONSIBILITIES
Service and Results
- Achieves Store Sales Plan (monthly/Quarterly/Annually) by developing daily sales goals based on company budget and a strategic plan to achieve them
- Consistently achieves Store ADS and UPT goals
- Schedule team for the needs of the business, considering daily goal achievement, store traffic, floor coverage, holidays & events etc.
- Develops and builds customer base/client list by soliciting customer information at POS with each transaction
- Manages an efficient and accurate inventory receipt and sell through process
Recruit, Coach and Develop Team
- Recruit, Interview, train and manage performance of their team. Fill open positions within 30 days
- Maintains an engaged floor presence and leads by example in modeling and educating on product knowledge, STYLE selling
- Coaches team to achieve KPIs (Sales, ADS, UPT, adding customers info at POS) and hold team accountable
- Provides timely feedback, training, and coaching that result in improved performance.
- Holds team accountable for achieving performance and service expectations.
- Communicates clearly and respectfully and promotes teamwork.
Operations
- Maintains general operations of the store including keyholding responsibilities and adheres to all operational policies and procedures, including loss prevention, to ensure safe and efficient operations.
- Organizes and leads efforts to maintain a store that is safe, clean, and easy to shop.
- Executes corporate directives within designated timeframes.
QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES
- High school diploma or equivalent along with 3 years of retail management experience. Specialty store or boutique preferred.
- Strong organizational and retail selling skills with the ability to prioritize and manage time effectively.
- Ability to foster teamwork and collaboration.
- Retail math and technology aptitude including ability to operate POS, PC, email, and iPad functions.
- Ability to make bank deposits and assume keyholder responsibilities in accordance with company guidelines.
- Must be reliable, dependable, and able to work a flexible schedule that includes days, evenings, weekends, and holidays.
Christopher & Banks is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.
The individual in this role must be able to perform the essential job functions with or without a reasonable accommodation. In the event that an applicant or employee wishes to seek a reasonable accommodation, please contact Christopher & Banks Human Resources department for further direction.
This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed, and Christopher & Banks management reserves the right to amend the duties and responsibilities of this role at any time to meet business needs.
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