Service Manager

Description

TranSource Truck & Equipment, Inc. is a growing company representing Mack Trucks and Volvo Construction Equipment, along with being the Servicing Dealer for multiple other product lines that support the On Highway, Construction and Agriculture Industry.

We're committed to excellence in customer service, innovation, and reliability. As we grow, we're looking for a dedicated Service Manager to lead our service department and ensure the highest standards of equipment maintenance and customer satisfaction. 

The Service Manager will oversee day-to-day operations of the service department, manage a team of service technicians, and ensure efficient, timely, and high-quality service for all customer equipment needs. This role is critical to maintaining strong client relationships and operational excellence.

Key Responsibilities

• Oversee the daily operations of the service department.

• Lead and have ownership of management responsibility with reference to hiring, performance management, and overall people management with assigned service technicians

• Demonstrate leadership in day-to-day management of the Service Technicians under their direction.

• Oversee the scheduling of repairs, arrival and departure of customer machines and rentals

• Coach, mentor, and communicate job expectations to service department team members.

• Monitor workflow and prioritize service jobs to ensure timely completion

• Communicate effectively with customers regarding service updates, estimates, and technical issues

• Respond promptly to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed

• Complete service reports and maintain clear customer records

• Schedule routine visits to key accounts

• Work with the General Service Manager to provide a safe operation for the employees as well as control expenses, monitor shop efficiency, and maximize overall shop profitability

Requirements

• Previous supervisory/management experience preferred
• 2-year technical degree or several years of comparable shop experience
• Knowledge of diesel engines, hydraulics, transmissions, undercarriage, track systems and components, pneumatic, electrical and fuel systems is a plus
• Positive attitude and desire to provide outstanding and professional customer service
• Excellent written, verbal and computer skills
• Excellent customer service skills
• Ability to maintain safe and clean work environment
• Must be able to pass a drug and background screening and have an insurable driving record.

What we offer:

• Competitive compensation package including Salary plus Bonus
• Health, Dental, Vision and Life Insurance
• 401(k) with company match
• Paid Vacation, Sick and Holidays
• Ongoing technical training
• Advancement Opportunities

Apply online, at branch, or submit resume and cover letter to:

Matt.Jensen@TranSourceUSA.com

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