Network Technician - DOCSIS Engineering

Job Summary:  
 

The Network Engineering – DOCSIS team is responsible for helping create and operate our highly rated and award-winning service provider network. This role is important to develop and enhance and grow our network to meet the customer’s needs.  The Network Technician - DOCSIS applies their specialized knowledge to build, maintain and support Midco’s DOCSIS and PON access network delivery systems. 
 

Responsibilities:  
 

• Provide support of Midco’s Access Networks by engaging knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks. 

• Provide support for multiple projects or aspects of the Fiber and HFC access networks. 

• Assist field with problem resolution on DOCSIS and PON networks. 

• Deploy DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware. 

• Perform network upgrades on all managed equipment including customer CPE. 

• Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks. 

• Keep Management up to date of engineering activities, issues, and progress. 

• Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships.  

• Asist with resolving outages quickly and completely, while providing optimal internal customer service. 

• Install system components as necessary. 

• Assist with testing programs with the Technology Group and Field Operations. 

• Compile timely, comprehensive, and accurate reports as requested.   

• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record. 

• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.  

• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.  

• Maintain reliable and predictable attendance as required by the position.   

• Perform other duties as assigned. 

 
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.  

Required Qualifications:  

• High School Diploma. 

• Minimum 1 year networking experience.  
   

Preferred Qualifications:  

• Associate or bachelor's degree in networking or similar field.  

• Experience in the telecommunications field as a network technician.  

Work Environment: 

• May need to sit or remain stationary extended periods of time.  

• Extremely time sensitive deadlines to meet customer demand.  

Physical Demands: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs. 

• The noise level in the work environment is moderate. 

• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands. 

• Heavy keyboard/mouse usage required with repetitive movements.   

• Must remain at your desk or workstation for long periods of time. 

 Mental Demands: 

• Ability to break down complex problems, evaluate multiple solutions, and make data-informed decisions. 

• Empathy to understand user needs and design solutions.  

• Collaboration to work with cross functional teams and explain technical concepts to non-technical users.