Help Desk Support Technician

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Lead technical position at Rollout Operations Center (ROC)

• Rollout Operations Center deploys new hardware and software to all CVS sites
• ROC procures and uses Third Party Vendors to install the equipment in CVS sites
• ROC creates all instruction manual Redbooks for technicians
• ROC has its own Call Center for field technicians to call into

Responsible for:

• Overseeing contractors working on project
• Providing second level technical support to field technicians and ROC contractors
• Creating documentation for projects including instruction manuals (Redbooks)
• Work with database team to create database structure for projects
• Work with vendors as needed for scheduling and coordination
• Run and distribute project reports daily
• Host and/or attend weekly project meetings with vendors and project stakeholders
• Take phone calls from vendor technicians in call center as needed to support project

Required Qualifications

• This is a hybrid position that will require some in office days at our Smithfield, RI location. Candidates should reside a commutable distance to this location.
• Microsoft Office proficiency required - Outlook, Excel, and Word
• 1 Year experience in related field or technical call center
• 1 Year of hardware installation / troubleshooting experience
• Good communication and written skills

Preferred Qualifications

• Supervisory experience in any previous employment
• 2+ years of hardware installation / troubleshooting experience
• IT / Technical Education Degree

Education

• Minimum of High School Diploma or GED

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.