About The Role

As a Customer Service Coordinator in our Service department, you will play a key role in delivering an exceptional client experience in a high-volume medical aesthetics environment. This salaried, full-time position is responsible for coordinating day-to-day client interactions, ensuring efficient scheduling, and serving as a primary point of contact for providers, clinical trainers and field engineers. You will balance professionalism and empathy while managing a fast-paced workflow, supporting both clinical and administrative teams to maintain a smooth, welcoming, and compliant practice.

What You'll Do

Coordinate scheduling of installations, repairs, preventative maintenance, and clinical training across Acclaro Medical’s device portfolio
Manage calendars and logistics for field service engineers and clinical trainers
Respond to customer inquiries via phone and email in a timely, professional, and solutions-focused manner
Maintain accurate and detailed records in Salesforce CRM, including service history, preventative maintenance schedules, service agreements, and training documentation
Ensure proper inventory management and coordination for planned maintenance and service calls
Support escalation and resolution of technical and service-related issues in collaboration with internal departments
Provide proactive customer updates and ensure all stakeholders are informed of timelines and next steps
Act as the internal point of contact for coordination across sales, clinical, service, and logistics teams
Support cross-functional efforts to improve service workflows and overall customer satisfaction

Qualifications

Bachelor’s Degree strongly preferred
Minimum of 4 years of experience in a coordination or technical support role, preferably in the healthcare or medical device industry
Strong organizational and problem-solving skills with proven attention to detail
Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
Hands-on experience with Salesforce CRM is required
Excellent communication skills, both verbal and written
Ability to multi-task and prioritize in a high-volume, fast-paced environment
Demonstrated ability to work cross-functionally and independently
Strong interpersonal skills with a customer-first mindset
Flexible availability, with occasional evening or weekend hours as needed

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