Environmental Services / Custodial Operations Manager 2

Role Overview

Grow your career and develop a team that shares your desire to make a difference.  

We're growing our business!  Sodexo is seeking an Environmental Services Operations Manager located in Clayton, NC. This position will oversee a team of 30 employees, supporting Day Shift primarily, however as business needs dictate, this role will also support second and third shift as needed. On a limited basis, some weekends and holidays where support is required as well.  Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.  

What You'll Do

• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• work with the Environment of Care Committee and Infection Prevention Director;
• effectively manages the Unit Operating System; and/or
• support an inclusive workforce and provide strong leadership.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers of a healthcare housekeeping system;

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• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;

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• have experience effectively managing projects within agreed upon timelines;

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• are results and safety driven;

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• have knowledge of housekeeping systems and procedures;

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• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;

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• have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;

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• can multi-task and set priorities;

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• are proficient with computers and other technology.  

   

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Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services