Service Department Appointment Coordinator

Mercedes-Benz of Smithtown

Posted 3 days ago, valid for 21 days

Smithtown, NY, US

$19 - $21 per hour

Full Time

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Sonic Summary

The job involves making outbound and receiving inbound customer calls to schedule service appointments and follow-ups.
Candidates should respond promptly to inquiries via internet, phone, and live chat using provided scripts and templates.
Utilization of dealership-specific service-related software is necessary for this role.
Applicants are expected to have strong customer service experience, with automotive BDC experience preferred, and must possess strong computer skills.
The position offers a salary of $40,000 and requires at least 2 years of relevant experience.

Description

Make outbound and receive inbound customer calls and establish follow-ups with service appointments.
Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates.
Utilize dealership-specific service-related software.
Make scheduled vehicle service appointments for customers and answer questions regarding vehicle service-related issues.
Be friendly, professional, courteous, and efficient when working with all customers and employees.

Requirements

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