Clinical Coordinator (Full-Time)

Clinical Coordinator

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives. 

With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!

Role Description

We are looking for a Clinical Coordinator excited about creating a high quality patient-experience and contributing to the smooth operations of a growing women’s health practice. The ideal candidate is outgoing and detail-oriented, is able to execute their job responsibilities independently and serve as the go to team member when the Practice Manager/Regional Director is not on site. 

What you’ll do

• Directly manage the Medical Assistant team through employee lifecycle:
• Build culture of team, accountability and support as the clinical leader. Ensure team of MAs support all providers consistently and thoroughly
• Interview, hire and coach MAs reporting into you
• Manage performance to MA competencies, behaviors, and standards
• Train new hires to that standard
• Support scheduling:
• Create and manage provider/resource clinic schedule templates
• Schedule scan for future days, working on scheduling efficiencies based on patient and provider updates
• Book patients for appointments based on forwarded messages and/or real time booking requests
• Conduct opening and closing procedures:
• Conduct administrative tasks to ensure the office is ready at the beginning and/or end of day
• Assist with inventory, light housekeeping, and other tasks as needed
• Conduct administrative tasks in between patients:
• Respond to administrative portal voice and text messages and emails
• Supply management:
• Assist practice manager with the overall inventory of office supplies and clinical supplies
• Assist practice manager with ordering supplies from various vendors as needed
• Admin Support
• Printing forms team uses in the office 
• Checking and processing mail and deliveries daily
• Picking up superbills and birth data sheets from Labor & Delivery to be sent to appropriate parties
• Ensure patients are receiving appropriate swag throughout pregnancy
• Serve as the voice of the practice, answering and working incoming calls and messages:
• Answer and triage incoming phone calls and app messages from our current patients and new patients
• Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
• Check and respond to voicemail and after hours messages 
• Serve as the face of the practice and welcome patients at the front desk:
• Check patients in and out 
• Collect all point-of-service payments and/or outstanding balances
• Answer real-time questions and escalate as necessary
• Scan insurance cards for those not already inputted
• Team Support
• Active technology superuser and troubleshooting technology issues as they arise 
• Navigate patient appointment redistribution if the on call or resource providers are called to Labor and Delivery
• Be present and engaged in all team meetings, events, and listening sessions
• Other duties as assigned

Experience

• OB/GYN or women’s health experience
• Supervisory or team leadership experience
• Current clinical certification/licensure (RN, LPN, or CMA)
• Experience with quality improvement or clinical compliance initiatives

Benefits

• Competitive compensation
• Medical, dental & vision plans, with an HSA/FSA option
• 401(k) with employer match
• Paid time off
• Paid parental leave 

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful