StreamLabs Water is seeking a Technical Service Representative to join our growing team in Smyrna, GA. In this role, you will work directly with clients and contractors to provide technical guidance, support product selection, and help coordinate system installations through our preferred installer network. You will play a key role in delivering an exceptional client experience by resolving inquiries, supporting product use, and ensuring customers receive timely, effective service.

Key Responsibilities

Resolve hardware, software, connectivity, and firmware issues across IoT devices
Guide customers through device setup, configuration, and troubleshooting
Escalate complex issues with clear documentation
Maintain CRM records on customer resolutions and contribute to knowledge base articles
Relay customer feedback to customer experience, product and engineering teams

What You’ll Do

Counsel current and potential clients on water leak detection solutions and coordinate the installation of purchased equipment to help predict and prevent losses.
Navigate multiple systems and applications to research and resolve customer inquiries, document interactions, and follow up as needed.
Help clients get the most out of their products by providing clear, professional technical and service support.
Work effectively in a team environment while using strong interpersonal and communication skills.
Comply with corporate policies and internal business processes and procedures while meeting or exceeding service performance and quality standards.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Learn more about this Employer on their Career Site