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I. JOB SUMMARY
Performs advanced consultative services and technical assistance work. Work involves planning, developing, and implementing agency programs; and providing consultative services and technical assistance to program staff, governmental agencies, community organizations, and the public. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
II. ESSENTIAL FUNCTIONS
A. Collaborates in the planning, development, implementation, analysis, and documentation of an agency program; schedules and facilitates interviews with offenders and agency staff conducted via video conferencing or teleconference; receives, prioritizes, schedules, and responds to interview requests; and collaborates with departments of the agency to coordinate offender participation.
B. Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to the program assignment; schedules meetings with offenders to obtain release plan information, explain the parole process, deliver notices of parole panel action, and act on the behalf of the Board of Pardons and Paroles when necessary; performs data entry, retrieval, and data searches; and coordinates and communicates offender information with staff, departments, officials, agencies, organizations, and the public.
C. Serves as a liaison to staff, government agencies, community organizations, offenders, and the public to explain and provide technical assistance on program specifics and requirements; prepares responses to correspondence, inquiries, and offender or public request, in person, telephonically, or in writing following established procedures regarding confidential information.
D. Collaborates with program staff in determining trends and resolving technical problems; provides technical assistance to interview participants; seeks solutions to problems; and collects, organizes, analyzes, and prepares materials in response to requests for program information and reports.
E. Reviews and evaluates information on service delivery system methods, outputs, and activities to identify gaps in resources and recommends improvements; and provides input on developing and revising policy and procedure manuals.
F. Performs criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.
* Performs a variety of marginal duties not listed, to be determined and assigned as needed.
III. MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1. Bachelor’s degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) or by the United States Department of Education (USDE). Major course work in Behavioral Science or related field preferred. Each year of experience as described below in excess of the required five years may be substituted for thirty semester hours from an accredited college or university on a year for year basis.
2. Five years full-time, wage-earning technical program support, program administration, or criminal justice administration experience.
3. Must have a valid state driver license.
Must maintain valid license(s) for continued employment in position.
* Must have or be able to obtain a certificate of course completion for the Texas Law Enforcement Telecommunications System (TLETS) policy and procedures training from the Texas Department of Public Safety within six months of employment date.
Must meet and maintain TLETS access eligibility for continued employment in position.
For details see: http://www.tdcj.texas.gov/divisions/hr/hr-home/tletseligibility.html
B. Knowledge and Skills
1. Knowledge of principles and practices of public administration.
2. Knowledge of applicable state and federal laws, rules, regulations and statutes.
3. Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
4. Skill to communicate ideas and instructions clearly and concisely, verbally and in writing.
5. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
6. Skill to interpret and apply rules, regulations, policies, and procedures.
7. Skill in problem-solving techniques.
8. Skill to prepare and maintain accurate records, files, and reports.
9. Skill to review technical data and prepare technical reports.
10. Skill in identifying measures or indicators of program performance.
11. Skill to manage, prioritize, and implement scheduling to accomplish daily tasks and meet established guidelines.
12. Skill in the electronic transmission of communications.
13. Skill in the use of computers and related equipment in a stand-alone or local area network environment.
14. Skill in the use of video communication software and hardware.
15. Skill in the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
16. Skill to type 45 words per minute (with no more than 10 errors) preferred.
IV. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
B. Conditions include working inside, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile.
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