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Cornerstone Clubs, premier Health and Wellness Facility in Central Bucks County, is looking for a part-time Member Services Specialist to work at our front desk in our New Hope location. This position must be available to work weekends, evenings, and weekday afternoon shifts. This is a year round position with potential to move to full time.
**Not accessible by public transportation.
Responsibilities:
**Not accessible by public transportation.
Responsibilities:
- Creating an outstanding customer service experience
- Greeting members in a friendly manner and answering any questions about membership or classes
- Must be reliable and on time.Â
- Answering telephones and corresponding with members.
- In-processing members and accurately entering information into the computer system
- Must be able to multi-task and maintain a positive customer service attitude at all times
- Must have excellent computer skills, data entry for new member enrollments, scheduling services, registering for classes, ringing up point of sale services.
- Give facility tours.
- Assisting in prospect and lead processes, and Quality checking memberships and paperwork.
- Attention to detail, especially on paperwork and entering information into the computer system
- Any other tasks as needed including sweeping floors, keeping areas neat, making follow-up calls to members and prospective members, reports, filing, etc.
What we are looking for:
- Highly organized and strong problem-solving skills
- Experience with membership programs
- Experience with CRM software
- Must be confident, outgoing, positive
- Must be an excellent communicator
- Comfortable being on the phone and in front of people
- Must have a passion for fitness, health, and wellness
Physical Requirements: Stand entire shift (from 4-8 hours per day). Bending, stooping, climbing, squatting and reaching below knees and overhead for up to 2 hours per shift.
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